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SalaryOur client, an Oxford City based Local Authority, seek experienced Customer Services Officers to support their council services to start ongoing temp bookings asap!
The roleThe Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing, Building Control, Planning, Housing, Land Charges, Taxi Licensing, Street Naming and Numbering, and Right to Buy.
As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide. The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard, and responding to a high volume of emails.
Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps, using an Excel spreadsheet to manage a caseload of client contacts, or checking customer documentation and inputting details into Council systems
It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage. Your existing experience of providing excellent customer service will also be used every day, as you make contact with our customers via phone and email, and face-to-face once this option is available once again.
If you have a good eye for detail, are open to learning new skills, and enjoy being part of a busy and pro-active team then we would like to hear from you.
Immediate start
Hourly rate GBP12.32 PAYE / GBP15.03 LTD UMB
Ongoing temp booking
Full time Mon to Fri
