Customer Support Administrator

Customer Support Administrator

Salary: £22000- £25000 starting salary with an opportunity for this to increase
Plus, fantastic benefits like no other organisation and include.

• Private Medical Insurance (after successful completion of probation)
• Company pension
• Team Bonus Scheme
• Onsite Café
• Great training and progression opportunities
• Friendly working environment
• Dog friendly environment
• Fats track progression

Location: Wickham / Botley area you will have the opportunity of hybrid working
Hours of work: 35 hours per week across 5 days, Monday to Friday 9am to 5pm
Dynamite Recruitment is currently working in partnership with a very well-established independent business who are very well known as leaders in their specialist area.
Due to huge, expected growth our client is now looking to expand their already successful team and are looking for a Customer Support Administrator.

My client offers a really unique product and service to their customers, and this will be a really exciting opportunity for someone who wants to roll up their sleeves and show a business what they are capable. You would be recognised and rewarded well for doing so!
As a Customer Support Administrator you will
Providing an all-round care to your customers including answering the telephone and assisting with any customer queries, supporting the Customer Success Team Leader with the onboarding of customers through TEAMS/Zoom meetings and carrying out the administrative processes required thereafter.
My client has a small, close-knit team and an informal, friendly environment. They care greatly about our people and their customers, so you will receive the support, development and leadership needed to thrive. This is a fantastic opportunity to join the company at an exciting stage of expansion and development.
Key Duties will include:

• Undertaking customer care and sales administration.
• Onboarding new customers , completing demos etc
• Working with customers through the various phases of their journey
• Assisting customers with various enquiries via email and telephone as well as in person and virtually
• Developing and maintaining excellent relationships with all customers- Managing their accounts and expectations.
• Answering calls from customers, providing a first-line response service
• Addressing and resolving customer queries and complaints professionally.
• Supporting with marketing for the business
• Social media management - enhancing the business profile along with clients using social media channels
• Managing mailshots and campaigns
• Completing general administration

The ideal Customer Support Administrator will have / be

• Experience of working in a customer-focused environment, providing a front-line service.
• Able to build and manage relationships with customers, ensuring an exceptional level of service.
• Able to manage own workload.
• Proactive in approach to building customer and partner relationships.
• Strong listening skills with the confidence to ask questions to maximise the effectiveness of training and development.
• Committed to continued professional development.
• Strong team player.
• Full UK Driving Licence and access to a car.
• Excellent communication and customer care skills.
• Positive and enthusiastic with the confidence to speak to customers on the telephone.
• Have a good knowledge of using social media platforms
• Have an interest /. some exposure to marketing
• Extremely organised.
• Experience in managing professional relationships.
• Experience of handling customer complaints
• Excellent problem-solving skills.
• Strong IT skills including experience of using Office 365 , Word and Excel
• Have experience if using / learning various CRM systems

To be considered please submit your CV asap.
INDB