Customer Support Co-Ordinator

We are looking for a Customer Support Co-ordinator initially on a 6-month fixed contract, who can provide service and maintenance solutions through telephony support. You will have the opportunity to make a real difference in the customer journey and have the feedback you provide shape the future vision for customer experience.

Responsibilities:

• Ensure resolution of customer issues
• Maintain accurate records on multiple internal systems
• Ensure all documentation is completed within set timescales
• Communicate with customers through their preferred platform
• Administer and Schedule engineer visits for both, Service & Maintenance works
• Collaborate with team members and field engineers
• Take ownership of the customer journey, delivering service excellence
• Provide tailored advice and recommendations to customers
• Drive customer retention and loyalty to meet KPI targets
• Promote customer feedback through platforms such as Trust Pilot 
• Play your part in delivering agreed individual and team KPI's & SLAs

Experience: 

• 3 years experience in a customer service role
• Excellent written and verbal communication skills
• Attention to detail and excellent organisation skills
• Service-orientated with an empathetic and pragmatic approach,
• A team player who can collaborate with all levels of stakeholders
• To embrace a culture of innovation, trust, and empowerment
• Resilient, find solutions to day-to-day challenges
• Demonstrable experience in owning the customer journey end-to-end
• Demonstrable experience in delivering excellent customer experience even when a customer may be complaining
• Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
• Ability to work with Microsoft Office 365
• Willingness to learn, challenge yourself and embrace change

Hours: 9 am – 5pm Mon – Fri (2/3 Days per week in the office – Tues & Weds or Tues / Weds / Thurs)

Salary: £30,000 + Bonus (Paid Quarterly) 

At Halecroft Recruitment, we are passionate about finding exceptionally talented individuals and we believe that our professional yet personable approach creates a positive and trusting relationship with candidates and clients alike. If this role is something you aspire to, please apply now!