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Form of work
SalaryJob Title:Delivery Manager - Transforming Service Management
Location: Exeter, United Kingdom
Contract Duration: 3 months
Type: Hybrid (On-site and Remote)
Rate: 500/day
AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE
About Us: We are seeking a dynamic and experienced Delivery Manager to lead the day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals.
Responsibilities:
- Lead the day-to-day delivery of the "Transforming Service Management" strategic action.
- Establish and maintain governance frameworks and adaptive cadence for effective delivery.
- Drive knowledge sharing opportunities to empower existing employees.
- Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more.
- Adapt ITSM best practices to solve current business problems and drive value.
- Improve processes across the Critical Service value chain.
- Implement a Service Management Office.
- Collaborate closely with and support the development of Change Management capability.
- Act as a recognised expert and advocate for delivery approaches.
- Continuously reflect and challenge the team, fostering innovation and new ways of working.
- Negotiate with contracted suppliers to ensure optimal value.
- Mediate between stakeholders and mend relationships as necessary.
- Manage stakeholder expectations and moderate discussions about high-risk and complex issues.
- Represent the community to large audiences effectively.
Requirements:
- Proven background in Project/Programme management (PRINCE2/Agile/MSP).
- Excellent understanding of Service Management Practices (ITIL V4/IT4IT).
- Familiarity with Data Governance/Management principles.
- Experience with CSDM (Common Service Data Model), particularly within ServiceNow.
- Ability to adapt ITSM best practices to drive value and solve business problems.
- Strong negotiation skills with the ability to get good value out of contracts and suppliers.
- Exceptional communication and interpersonal skills, with the ability to mediate and manage stakeholder relationships at all levels.
- Demonstrated ability to speak on behalf of and represent the community to large audiences.
- Proven track record of delivering complex projects within constrained timescales.
- Ability to innovate, create or tailor new ways of working to meet evolving needs.
How to Apply: If you are ready to take on this exciting challenge and drive transformative change within a government organisation, we invite you to apply for this exciting role!
