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SalaryAbout YMCA St Paul’s Group:
YMCA St Paul’s Group is a charity that aims to support and empower young people and communities throughout London by providing life-changing youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation aims to create thriving places for young people and flourishing communities. With a commitment to long-term transformation in mind, body, and spirit, YMCA St Paul’s Group has served the community for over 150 years.
About the Role:
As the Duty Manager at Hampton Pool, part of the YMCA St Paul’s Group, your role is central to our commitment to providing exemplary leisure services. You will be a key figure in the smooth running of the facility, ensuring a high-quality experience for all our patrons. Your presence will stabilise during your shifts, overseeing all aspects of the pool’s operations and ensuring staff and visitors’ wellbeing. This position offers a dynamic and diverse range of responsibilities, including staff supervision, emergency response, and customer service. As a Duty Manager, you represent the core values of the YMCA, ensuring that every visitor’s experience is safe, enjoyable, and memorable.
Key Responsibilities:
Operational Excellence: Manage daily operations of the pool, ensuring efficiency and safety. You will conduct routine checks, oversee the maintenance of high pool water quality standards, and ensure a welcoming and hazard-free environment.
Team Management: You will be responsible for leading and inspiring your team, managing schedules, overseeing the operational aspects of staff management, fostering a supportive and collaborative team environment, ensuring effective communication, and promoting professional growth among team members.
Health, Safety, and Security Vigilance: You will uphold health and safety standards, respond to emergencies, and ensure compliance with safeguarding procedures. Your role is crucial in creating a secure environment for all.
Customer Service Champion: Provide exceptional customer service, respond to enquiries, and manage customer feedback. Your role involves being the first point of contact for many and setting the tone for their experience at the pool.
Facility and Event Management: You will assist in managing facility bookings, promoting health services, and supporting the delivery of events. Your involvement in these areas will be key to our programmes’ smooth functioning and success.
General Administration and Promotion: Efficiently manage administrative tasks and actively promote Hampton Pool through various channels, including social media.
Join Our Team:
By joining us as a Duty Manager, you become an integral part of a dedicated and professional team committed to delivering outstanding leisure services. This role offers a varied and engaging work environment where your contributions will be crucial in maintaining a safe, supportive, and welcoming atmosphere at Hampton Pool. Your dedication to operational excellence, team leadership, and customer service will be at the heart of our success, providing a source of personal achievement and pride.
What we offer:
At YMCA St Paul’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your growth journey. Our comprehensive learning and development program includes training, qualifications, and on-the-job experience, ensuring you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
Free gym access across our sites.
Discounts from major retailers and supermarkets.
Free access to wellbeing and counselling services.
The ability to work from a range of outer London work locations.
Career development programmes to help you thrive.
Family-friendly policies to help you balance work-life, including enhanced maternity pay.
Life Assurance.
For a complete list of our staff benefits, please click here.
