Events Technician

If you require this document in an accessible format (e.g. large print), please contact hr.recruitment@shlegal.com or call 020 7809 2711.

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

The Events Technician is a new role within the firm and one that plays a critical role in supporting our client floor technology and ensuring our events are successful and of high quality from a technical aspect.

The Events Technician's primary responsibility will be to manage and maintain our meeting rooms, ensuring they are equipped with cutting-edge audio-visual technology and conducive to productive collaboration. Your technical expertise will shine as you troubleshoot and resolve any issues that may arise during events, guaranteeing a flawless experience for both our internal teams and valued clients. This will also include any postproduction activities.

Why this role matters

With virtual collaboration and hybrid events a key feature and expectation within the firm, the Events Technician is integral to our commitment to delivering outstanding experiences for our clients as well as ensuring our internal stakeholders have a positive and seamless experience. Your dedication to technical excellence and ensuring a personable experience to clients will contribute directly to the success and reputation of Stephenson Harwood.

Client floor and Meeting Rooms

• Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations within all meeting rooms.
• Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
• Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.
• Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future.
• Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation.
• Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status.
• Identify, inform, and escalate any patterns or trends of calls in a timely manner to the IT Systems Lead, Service Management team and/or Change and Adoption team.
• Upskill and knowledge share with colleagues.
• Use suppliers and vendors as a source of escalation to resolve problems.
• Stay up to date with tools and techniques to support the AV/VC experience within the firm working closely with the Enterprise Architects.
• Work collaboratively with the Change and Adoption team to ensure the firm is confident in how to use the technology used within the firm, to support self-sufficiency.
• Work across the various meeting rooms supporting the successful outcome of such things as court hearings and client meetings to name a few.

Events Support

• Technical point person for Business Development events and seminars; including:
  • Setting up and testing of slides and ambiance for a seamless event experience
  • Responsible for the uploading and management of images/videos onto the auditorium foyer screens.
  • Ensuring the microphones are correctly set up and attached to speakers and hosts.
  • Comfortable and confident in working in a hands-on setting that requires a tactile and physical approach. For example, when attaching such things as lapel mics to speakers and hosts.
  • Management and production of the technical side of the event, for example controlling microphone volumes and switching devices seamlessly during live theatre.
  • Proactively troubleshoot issues to avoid disruption to an event.
  • Managing camera control and angles during an event for a high-quality attendee and speaker/host experience.
  • Responsible for the closing down of all technology post events and seminars.
• Product owner for Zoom and MS Teams, ensuring new features are understood and communicated to the various teams for them to adopt/make use of.
• Attend regular events planning meetings to understand and be in control of what is needed for an event to be successful.
• Responsible for post-production video creation and ensuring these are of a high quality and standard for sharing with clients/participants.

• Previous experience within a legal partnership or professional services environment.
• Familiarity with help desk software (such as ServiceNow).
• Experience of PC, laptop, network troubleshooting.
• Experience of AVMI / Video Conferencing.
• Customer-focussed with excellent communication and inter-personal skills
• Team-oriented with the ability to deal with tasks effectively.
• Strong organisational skills and the ability to juggle a constantly changing workload.
• Aptitude for problem-solving and documenting the solution.
• Ability to develop and maintain good working relationships with both internal and external clients.
• Able to reassure speakers and hosts before, during and after events when having to work in very close proximity.
• Flexible with working hours to support events and such things as court hearings, as well as be able to travel to other offices/locations when required to do so.
• Familiarity with Creston Panels and room setups desired.
• Familiarity with the Teams admin console to reboot rooms, update firmware and apps on devices, avoiding user impact.
• Solid technical background with proficiency in audio visual equipment, video conferencing systems, and event production tools.
• Exceptional troubleshooting skills and the ability to remain calm under pressure during live events.
• Previous experience in post-production work, including video editing and content enhancement.
• Strong organisational skills with meticulous attention to detail.
• Capable and confident of producing post event videos, often under time constraints, that are of a high standard and help to promote and showcase the firm in a positive way.

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

We are an equal opportunity employer, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.