Executive Director, Global Operations, Travel, Meeting, Card & Fleet

The Executive Director Travel, Meetings, Card & FleetGlobal Operations delivers operational excellence across the enterprise-wide global Travel, Meetings, Card and Fleet (TMC&F) programs. This responsibility includes management and optimization of 3rd party outsourced providers, development of a service excellence strategy and capabilities, management of supplier performance across these operations to ensure delivery on our financial and operational commitments and coordination of global compliance activities. Reporting directly to this position are the Regional Operations Directors across JCAP (Japan, China, Asia Pacific), Europe, and Americas (North and South America).

This role will be responsible for developing direct relationships with global business partners across the enterprise; driving transformational and complex change; and adherence to our company's policies and processes in support of the strategic delivery of Travel, Meetings, Card & Fleet strategies; anticipating the needs and exceeding the expectations of stakeholders; managing global supplier partnerships; collaborating with direct team members as well as matrixed colleagues globally; ensuring effective translation of strategies into actionable and aligned operational execution plans; and delivering value to the business through operational excellence.

The enterprise-wide Travel, Meetings, Card & Fleet Program has undergone a multi-year transformation, focused on its operating model, driving global process efficiencies, building trusted business stakeholder and supplier partnerships, and a customer experience mindset.

We operate on hybrid working model as this enhances cross-functional collaboration between our team members and the wider organisation.

What you will do:

Primary responsibilities for this position include, but are not limited to, the following:

• Directs the overall delivery of operations, utilizing internal resources and external partnerships to meet business needs within the framework of corporate policies, compliance obligations, service levels, customer experience and cost efficiencies

• Interfacing with internal and external enterprise-wide stakeholders to promote Our company’s strategic objectives and to identify and prioritize value generation

• Proactive management of strategic supplier relationships across all markets, ensuring business continuity and risk mitigation

• Establishes and monitors KPIs (Key Performance Indicators) for the business consistent with department measures and ensures best practices and operational improvement actions are implemented

• Brings forward local, regional and global business requirements and perspectives to ensure they are represented in sourcing strategies and program design decisions

• Resource management to ensure appropriate staffing to meet and exceed business needs across the TMC&F programs

• Partners with TMC&F Procurement colleagues to drive all- inclusive sourcing plans that include all possible and relevant Diverse Suppliers globally

• Manages and forecasts overall financial and operating performance within the scope outlined

Qualifications Skills & Experience Required:

Education and Experience:

• Bachelor degree in related field such as Operations, Procurement, Business or similar

• Seasoned professional with 10+ years of global work experience in relevant areas of Travel, Meetings, Commercial Operations

• Knowledge of Travel and Meeting supplier industry, necessary for success with the program delivery and ongoing management

• Experience defining and deploying new operational strategies across a global organization

• Strong manager of people with a working knowledge of operations-related business processes (preferred)

• Able to travel up to 20% (as needed)

Knowledge, Skills and Abilities:

• Drive organizational development and people leadership within TMC&F Global Operations as well as within the Indirect Procurement team

• Ability to create a highly energized environment of exceptional performance. Creating a culture of accountability, and personnel excellence, with a commitment to coaching and developing others

• Demonstrated ability to evaluate and define business problems and identify’ appropriate operational or process solutions, and present to business leaders for consensus and buy-in

• Ability to drive organization transformation, with a focus on business impact and customer experience

• Strong customer service mindset and ability to optimize customer/supplier relationships

• Proven track record in operations management, communication, leadership, diagnostic and prioritization skills

• Ability to bring creativity and innovation to problem solving, organizational development and people leadership

• Ability to work self-directed in a fast-paced global matrixed environment

• Excellent written/verbal communication skills

• Cultural awareness and the ability to work with international teams, often remotely

• A proven track record in stakeholder engagement and collaboration driving strong partnerships

Your role at our company is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At our company, we’re inventing for life.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement Pay Transparency Nondiscrimination We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other U.S. State Acts.

NOTICE FOR INTERNAL APPLICANTS:

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions. If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

International

VISA Sponsorship:

Yes

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Requisition ID:R273760