Face-To-Face Customer Service Advisor

Exciting Opportunity in Edinburgh! Join Our Team as a Face-to-Face Customer Service Advisor
Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.
You will be required to apply for a Basic Disclosure which will cost you £25.
Position: Face-to-Face Customer Service Advisor
Location: Niddrie, Edinburgh
Start Date: ASAP
28 hours per week
Hours of work: Monday, Tuesday & Thursday 08:45 - 16:15, Friday 08:30-16:00.
Non working day Wednesday
Hourly Rate: £12.81
Role Information:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.
Responsibilities:

• Interact with residents face-to-face, addressing their inquiries and providing assistance.
• Take payments, process service requests, and manage customer information accurately.
• Collaborate with team members to ensure effective service delivery.
• Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.
• Stay up-to-date with relevant information and policies to provide accurate assistance.

Requirements:

• Excellent interpersonal and communication skills.
• Previous Customer Service experience preferred.
• Ability to handle challenging situations with patience and empathy.
• Strong organisational and multitasking abilities.

If you are a customer focused individual please apply with your most up-to-date CV.