Field Service Engineer

Our client is a leading coffee & vending solutions provider in the UK, and they are seeking an experienced Service Engineer to join their expanding team in Worcester.

Reporting into the Service Manager, the Engineer will be responsible for performing reactive maintenance and planned preventative maintenance on a wide range of coffee and vending machines across the area. You will be working on a range of equipment from key manufacturers such as; Coffetek, Westomatic, Crane, Evoca, Gaggia and more.

Responsibilities

• To diagnose and repair faults on a complete range of equipment
• To ensure that whenever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair
• Attend all calls in the order that they come in
• Ensure all calls to fit parts are attended to as soon as you are informed parts are available
• To form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients
• To attend various Training Courses to assist you to maintain the highest standard of workmanship
• Willing and able to work on your own initiative
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedures e.g. entry/exit from premises & Health & Safety Policies where appropriate
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine/seek assistance from the Service Manager) to avoid the potential becoming actual dissatisfaction
• Deal with any complaints in an appropriate manner and ensure that they are addressed as quickly as possible reporting incidents of customer dissatisfaction to your line manager

Skills

• Experience of working on vending or coffee machines
• Electrical installation experience, or electro-mechanical experience OR a relevant qualification in electrical engineering or electrical installations
• Excellent customer service skills, and the ability to interact with all customers in a calm manner

Benefits

• Basic Salary - GBP30-35k (Depending on experience)
• Company Van
• Fuel Card
• Full company training
• Opportunites for further progression
• Generous Holiday Allowance
• Mon-Fri Schedule
• No weekend or on call work required

If you are an experienced Field Service Engineer looking for a new challenge, please submit your CV now for consideration for this role!

Job Types: Full-time, Permanent

Salary: GBP30,000.00-GBP35,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Free or subsidised travel
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Licence/Certification:

• Full UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: On the road