Address
Form of work
SalaryField Service Representative
Location: Millbrook
Salary: Competitive!
About the role:
The core purpose of this job function is to support on-site customer equipment failure inspection, diagnosis, repairs, and warranty work.
Key duties include, but are not limited to:
- Diagnostics, maintenance and repair of military vehicles and equipment, on-site and in the field, in compliance with Company technical service and statutory regulations.
- Independent deployment at a customers' site, with responsibility for order processing and contractual documentation.
- Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection.
- Responsibility for the preparation of safe and compliant work sites, tools and materials.
- Independent management of a facility in collaboration with a technical team.
- Delivery of training tasks, internally and externally with customer community.
- Provision of high levels of customer care and satisfaction.
- Execution of fault-finding, defect diagnosis, planned and un-planned maintenance and repair work at all relevant stages.
- Accurate completion of all documentation inclusive of job sheets and work orders.
- Generation of work breakdown structures, cost estimates, and performance specifications.
- Training and instructing new employees to set them up for success in their roles.
Qualifications & Education
- C&G Heavy Vehicle Repair level 3 (or equivalent)
- Military vehicle technical / maintenance experience
- Test authorisation for technical tests specified by the statutory authorities
- Driving licence Class C (HGV2) minimum
Relevant experience
- Experience in vehicle inspection, maintenance & repair, ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery or specialist vehicle manufacture
- Experience in completion of relevant technical documentation and paperwork as dictated by industry
- Skill and experience in the operation of automotive diagnostic equipment, diagnostic fault finding and troubleshooting
- Knowledge of English language, written and spoken
- Basic knowledge of German language
- Good PC skills, particularly with the common MS Office applications
- Recent exposure to electronic fleet management systems
If you are interested in this position, then please contact me via: (phone number removed) or email: (url removed) for more information.
