AddressThe Front of House Team Member will work within the Front of House Team operating in a prestigious corporate environment within a large investment bank based in the heart of Canary Wharf where employee wellbeing is a key part of daily life.
Employees have access to a large, fully equipped Active Space alongside 3 dedicated studios offering a comprehensive group training programme, as well as wider fully integrated employee wellbeing programme.
As part of the Front of House team you are accountable for all aspects of a busy reception being the first point of contact for this busy facility. Customer service is a key area of responsibility, central to providing our client’s employees with a caring and proactive fitness and wellbeing assistance service.
We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.
We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.
We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!
About the role
Main Duties:
- Deliver excellent customer service levels that exceed expectations.
- Form an integral part of the ‘Customer Journey’ and will strive to continually improve where possible.
- Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
- Ensuring the facility is always welcoming and professional.
- Working closely with all departments and team members to ensure consistency and professional delivery of services.
- Complete membership and booking management tasks.
- Ability to educate members on the wider services offered through learning and awareness of the gym programme.
- Help drive a positive team culture or continued learning and improvement.
To succeed as part of the Front of House team you will have.
- Experience in a customer service focused environment.
- A team player with exceptional planning and organisation skills with the ability to multitask.
- Outstanding communication and customer service skills.
- Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
- Excellent attention to detail.
- Ability to work in a pressurised environment.
- Flexible and ‘can do’ attitude.
- Excellent customer service skills.
- Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
The Westfield Way
We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!
Our co-created Values reflect the ‘way we do things around here’. The Front of House Team Member will be expected to demonstrate these values in all aspects of their role.
- We care
- We’re in it together
- We are explorers
- We own it
To find out more about what makes up each of our Values, please see our website.
Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!
Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.
Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.
Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.
To see more of our benefits, please go to our website.
Are you interested?
Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.
If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.
We’re so excited to meet you!
Help with your application
We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email recruitment@westfieldhealth.com
