Front Of House Team Leader

First Impression Team Leader

Salary: £32,000 per annum, plus company benefits

Location: London, WC2A

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch break

Work model: Fully onsite due to nature of role

Williams Lea seeks a First Impression Team Leader to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The First Impression Team Leader is responsible for overseeing the daily tasks in reception, switchboard and hospitality, including event management in liaison with the Clients Marketing Team, to ensure a seamless service for clients and setting a new superior industry standard in a client’s journey.

A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.

This role will support the Head of Workspace in providing a best-in-class service tailored to the Client. This is a hands-on role, involving travel to all client sites and will include working alongside Williams Lea team members to deliver the overall service.

Key responsibilities

• Completing daily customer service tasks as required including managing cover for reception, switchboard, hospitality, event management and overseeing the audio-visual systems and housekeeping
• Ensuring that the workplace is always maintained in a tidy and well-presented manner
• Ensuring that all Williams Lea policies, procedures, and standards are correctly implemented and maintained
• To be responsible for and managing the health and safety for the First Impression team and visitor areas at all sites.
• To manage the staffing resource and play a flexible role to cover team absences when required
• Delivering training to assistants, and ensuring that staff are given the skills needed to successfully carry out their role, this will include relevant training provided by Williams Lea
• Directly supervise First Impression Assistants, working closely with the TL in the regional sites, tracking all aspects of performance including continuous feedback meetings and giving regular feedback to your line manager
• Ensuring that agreed service levels are maintained and exceeded where possible
• Collecting data and compiling a monthly report for the onsite First Impression service
• Routinely researching, proposing, and budgeting innovative ideas for the development of the onsite and companywide First Impression service
• To work closely with the Client’s Event Team, in the organisation and the hosting of client and internal events
• Undertaking other reasonable duties assigned by your manager or the client

Personal attributes

• Experience as a Senior Receptionist or Assistant Front of House Team Leader within a corporate environment is essential
• Experience of motivating and developing a team
• Experience of collecting data and creating reports
• A passion for service excellence and innovative ideas
• Excellent communication skills with clients and colleagues
• A high attention to the finer details without losing focus on the bigger picture
• Fluent written and spoken English
• Experience using email, Microsoft packages, room booking and switchboard software
• Excellent personal presentation

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

Job Types: Full-time, Permanent

Salary: £32,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have Reception experience?
• Do you have People Management/Team Leader experience?

Ability to Commute:

• London, WC2A 3LH (required)

Work Location: In person

Reference ID: R241000548