Responsibilities (how we will measure success)
- Ensure all payment transactions within business-as-usual are authorised accurately, and within assigned payment deadlines. Maintaining open communication with Workflow Manager of progress or issues.
- Completing reconciliations process with signatories for additional release, or associated confirmations for payment instructor including ensuing administration
- Reviewing payment packs for accuracy, forwarding within payment deadlines to authorising party
- Managing assigned workload, ensuring all queries are responded to in a timely manner and to required standards, including detailed investigations as requested by Workflow Manager.
- Input of payment statistics on a daily basis
- Support Level 2 Workflow Management
- Review of Input in Level 4 absence and during peak processing times
- Providing support to global team with {Investran} information updates, creations and amendments.
- Providing support and training to the wider team, including junior team members as required. Identifying and communicating training needs to GPT Manager
- Building proficiency in all internal software within the remit of your role
- Effectively communicating with Client Services Teams on the progress of cross-departmental tasks.
- Assisting Management Team in the creation and maintenance of error reports.
- Remaining proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes
- Identifying and communicate areas of opportunity for process improvement, de-briefing to team members as required
- Assisting with delivery actions relating to team and departmental projects.
In addition to encompassing our Group Values (Authenticity, Boldness and Collaboration), you will exhibit the following:
- Customer Focus
- Interpersonally savvy
- Action Orientated
- Plans and Delivers
- Shows resilience
- Communicates effectively
ESSENTIAL
- Experience working in a similar environment with enforced deadlines and delivery timeframes
- Experience coaching and supervising junior team members
- Excellent organisational, prioritisation and interpersonal skills
- Strong communication skills
- Strong proficiency in Microsoft Office suite particularly Excel and Word
- A positive attitude, and ability to work under pressure
- Excellent attention to detail
- Strong team ethic
- Advanced Excel skills
- Accounts payable / Bank payments experience
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.