Graduate It Support

Graduate IT Support (Hybrid 2 days home, 3 days office based)

Package: £23,000 - £25,000

Industry: Working for a market leading SaaS vendor

WHY: Full training and development provided including additional qualifications

• Do you have an IT related degree or certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent?
• Do you have great customer services skills?
• Do you want to further your professional development?

The compare is a leading software vendor who provide solutions into financial services customers and have won numerous awards for being best in class. They are looking for their next Graduate IT Support professional to join an already well established customer support function. The business has been going from strength to strength experiencing 15-20% growth year on year and with new solutions coming to market this year it shows no sign of slowing down.

The Graduate IT Support Specialist will provide first-line technical support to external clients and internal staff. This role is ideal for recent graduates with a passion for technology, excellent problem-solving skills, and a desire to start a career in IT support. The successful candidate will receive comprehensive training and have the opportunity to develop their skills in a supportive and collaborative environment.

They pride themselves on their dynamic and inclusive workplace, offering opportunities for professional growth and development. So additional training and qualifications will be provided. Ideally you will have an IT qualification as well as some experience in Customer Services.

Key Responsibilities:

• Respond to IT support requests via phone, email, and in-person in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues.
• Assist with the installation, configuration, and maintenance of computer systems, software, and networks.
• Provide support for IT infrastructure
• Maintain accurate records of issues and resolutions in the IT support ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Contribute to the development and implementation of IT policies and procedures.
• Participate in team meetings and provide feedback on ways to improve service delivery.
• Assist in IT projects, including system upgrades, migrations, and new technology implementations.
• Stay updated on the latest technology trends and best practices in IT support.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• Ability to work well in a team-oriented environment.
• Customer-focused attitude with a commitment to providing high-quality support.
• Basic working knowledge of Microsoft based operating systems with emphasis on Windows 10 & 11, Server Essentials and Server 2012 onwards to current versions.
• Basic understanding of Microsoft 365
• Familiarity with IT support ticketing systems is a plus.
• Ability to prioritise and manage multiple tasks efficiently.

Preferred Qualifications:

• Relevant internships or work experience in IT support.
• Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent.