Head Of Customer Care And Retention

Head of Customer Care and Retention position available, offering up to £55K!

Your new company
You will be working for an amazing organisation that are looking for a Head of Customer Care and Retention to join their team!
Your new role
- Managing, monitor and reviewing the core metrics linked to client experience
- Service implementation
- Dealing with queries
- Liaising with the sales, product and service teams on any client issues
- Review client experience
- Provide support and coaching
- Producing daily and weekly reports
What you'll need to succeed
- Experience in a similar position
- Strong organisational and time management skills
- Excellent people management skills
- Contribution to business growth and service improvements
What you'll get in return
- 25 days holiday plus bank holidays
- Birthday off
- Company car parking space
- Car allowance
- Cash plan scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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