Helpdesk / Contract Support Administrator

Helpdesk Administrator-Newcastle-Up to 26,000 DOE
Are you an experienced FM administrator looking for a new challenge?
Would you like a role where career progression is at the forefront?
If so this may be the role for you!
CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Newcastle, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression opportunities and over time being paid for any work you carry out after work hours! You will be joining a vibrant team in a fast paced environment that rewards your hard work. Below are all the details on this excellent new opportunity!
Hours:

• 08:00-17:00 Monday-Friday (fully in office)

Key responsibilities:

• Management of daily requests via the CAFM system/Help desk
• Liaise with Contract Manager/ Service Delivery & Mobilisation Manager for allocation of works to contractors
• Liaise with allocated client from beginning to end, updating works, assisting with client queries and issuing quotations on client specific web portals and our own CAFM software
• Liaise with engineer to access full scope of work necessary and produce reports/quotations
• Source and Order parts/materials from suppliers where necessary
• Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment
• Monitor contractor performance against SLA's
• Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents
• Check schedule weekly to ensure efficient use of resources and matching skill sets to works, this will involve liaising with technical managers
• Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager
• Ensure data for monthly reports are issued to CM
• Update WIP reports weekly for WIP meeting
• Upkeep of shared drive site documentation
• Financial Month end pack submission with Contract Manager

Person specification/Benefits:

• Relevant background in a similar role
• Client facing attitude
• Ability to work in a fast paced environment
• Salary of up to 26,000 DOE
• OT at 1.5X/2.0X
• 21 days plus bank
• Company pension
• Career progression