Address
Form of work
SalaryHarnessing digital to drive change and improvement in housing services
In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient.
Kensington and Chelsea understand the opportunity as well as the necessity for positive innovation and change. We are reviewing our property portfolio and management to ensure it delivers social value and aligns with our ambitions on equality, diversity and inclusion. Understanding the needs of our residents and the organisation that supports them is critical.
The Role:
You’ll use your IT support and customer service skills to help us deliver excellent services for residents and support housing initiatives for change. Generally, you’ll support our web-based Housing Management Applications Systems, such as One Housing, CRM, Capita Self-Serve Portal, Totalmobile. This means understanding and helping colleagues who need support with system's requests and incidents, by investigating, diagnosing, and resolving.
Additionally, you will also be able to provide guidance on how to use the system effectively and provide technical support when needed.
Please refer to the Job Description for more information.
About You:
You’ll be a vital point of connection between IT and the Housing department. You’ll have excellent organisation and communication skills, with great customer service and problem solving skills. Your IT skills and experience will be needed also. This job is very much about asking questions, probing the answers, and really delving deep into what’s required. While some understanding of housing would be helpful, a local authority background is not essential, providing you are curious, quick to learn and ready to work at pace.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.
To apply please click the Apply Now link below.
