Housing Support Worker

HOUSING SUPPORT WORKER – Community Accommodation Service – Tier 2
Salary - £24,962 per annum (Base Salary £23,962 + £1000 Unsociable Hours allowance)
Job Type - Permanent/Full-Time
Hours – 40 hours (including 5 hours paid lunch breaks)
Location – Birmingham ( you will be required to also cover Coventry when required)
We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people.
We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
Nacro have launched the Community Support Service – Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody.
The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of clients in properties in your allocated patch in and around Birmingham ((you will be required to also cover Coventry when required)
This role provides an excellent springboard into other criminal justice professions and housing roles. To learn more about Nacro please click
Duties and responsibilities include but are not limited to:
Plan and deliver effective support and safety plans with the service user referring to specialist agencies as required.
Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
Support residents to understand responsibilities that will help them keep their CAS-2 and future accommodation.
Empower and motivate service users to identify and achieve desired outcomes.
Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for their future home.
What we want from you:
Understanding and Commitment to the Nacro’s Values.
Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
Ability to develop person centred support and move on planning.
Understanding of safeguarding.
Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and Housing Support).
Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
What you can expect from us:
A dynamic and supportive team who delivers results for the people we support every day.
The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
A commitment to helping you learn and develop your career.
Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements .
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained).
The provision of the contract is between 08:00 and 22:00. As such, there will be morning and evening shifts available with a rolling rota for Saturday on call shifts. However, there is flexibility around this which can be discussed at interview.
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
For further information about the role, pleased click .
What we Offer:
Pension Scheme.
BHSF health cash plan which offers benefits on different levels of cover.
Reimbursement of eye tests - claim the cost of a sight test back from Nacro every two years.
Learning and development - Nacro offers all staff the opportunity to develop within their role, and progress through the organization, via different platforms, through the organisation.
For further information about Nacro’s amazing benefits, please click .
Please Apply Online