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ICT Support Technician Level 3 Apprenticeship
Salary: £18,000
Start date: 2nd September 2024
Location: Chester or Wakefield- Please note this role will be based on site full time.
Programme length: 16 months
Contract type: Fixed term
Application process: This will involve an online application and an interview. Please also note there will additional screening required from our training provider.
The Technical Resources Group (TRG) provides a flexible means of supplying Technical Resource staff to all Business Units enabling Service Teams, Project Managers and Consultants to call on the correct engineer numbers and skill sets as required. This enables Computacenter to respond more quickly and effectively to changes in the customer environment.
Working alongside our team of highly skilled technicians will help you develop your skills and knowledge and potential to move into other areas of the business.
What you’ll do
For the duration of your programme, you will be studying towards an Information Communications Technician Level 3 Apprenticeship qualification. Throughout your apprenticeship, you will dedicate 80% of your time to work and 20% to studying toward your qualification.
We are looking for multiple individuals to join our team of engineers working on our customer sites in Chester and Bradford to deliver IT support alongside our team of technicians.
You will also be supporting the following:
- Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices.
- Using internal IT systems to manage workload, stock levels and communication with end users.
- Opportunity to work on our customer sites and develop great customer service skills.
Alongside your apprenticeship qualification you will also get the opportunity to complete several externally recognised accreditations, some of these include:
- Warranty accreditations with Dell, HP and Lenovo
- Microsoft training in Windows 10 and Office 365
- BCS Level 4 Award in Business Processes
- CompTIA A+
- CompTIA Cloud Essentials+
What you’ll need
- You’ll have a strong interest in IT and a minimum of two GCSEs graded 4-9 (C-A*) including English language and Maths.
- You’ll be driven with a strong work ethic.
- You’ll have a willingness to learn with great attention to detail.
- You’ll be enthusiastic, engaging, and have good communication skills.
- You’ll be proactive and good at managing your time.
What we can offer you
Whilst this is a 16-month contract and we cannot guarantee a permanent job at the end, if you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship.
During your apprenticeship, you will have access to the following.
- Ability to get involved in a variety of different inclusion programmes including our internal Future Talent Community and Employee Impact Groups for Gender, Ethnic Diversity, Accessibility & Well-being, and LGBTQ+ where you can play a key role in helping to shape things like company policy and procedures, training and development, and social events.
- Access to a support network throughout the programme and beyond
- Flexible employee benefits scheme, corporate discounts from well-known retailers, an employer pension and great work-life balance arrangements
- The opportunity to work for a company that is leading the way with its ‘Winning Together for People and our Planet’ sustainability strategy and who also helps customers to meet their sustainability objectives through some of our solutions, helping drive change on a global scale.
- A close-knit apprentice community to support and develop you throughout your programme. This also includes office-based lunches/socials, and a monthly apprentice community call with guest speakers, games, and training sessions.
- Investment in your personal development by having the opportunity to attend additional training courses, which could include workshops on subjects like presentations or building your confidence.
About Computacenter
Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support.
Join us and you will be joining an exciting and inspiring work environment where our can-do culture will empower you to actively shape our digital future. All while you build an amazing career! Our business is technology, but fundamentally we’re people dealing with people. Our interest in our talented people is genuine and extends beyond just their skills and experience. To us, your personality, character, and perspective equally matter, and we know that our people do their best work for our customers when they bring their authentic selves to work. Here, at Computacenter, people really do matter!
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
