Ict Technical Support Engineer

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area.
The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres.
The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Around 98,000 people live here and you can help shape our district’s future as part of our 390 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community.
At Wyre Forest District Council, people depend on us – every day.
We provide essential services across the district which make a real difference to residences’ lives. That’s why we need people we can depend on too, who can perform well within a challenging social and economic environment. We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We focus on supporting your physical, financial and emotional wellbeing so working for us you can expect to enjoy a range of learning and development opportunities designed to enhance you in your role and our excellent benefits package includes:-
A competitive salary
An excellent local government pension scheme
Favourable holiday entitlements with an option to purchase additional annual leave
Flexible working options, hybrid working is part of our culture
Regular job-specific training
Discounted gym and swim membership
Health and wellbeing support with an optional health cash plan
Employee Assistance Scheme including access to counselling services
Employee discounts with a range of companies
Kaarp discount scheme which provides employee discounts on days out and holidays

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.We are looking for a self-motivated individual who is committed to a career in computing to join our ICT Team.
Day to day tasks include:
Providing first line Technical Support answering support queries via phone and email
Maintaining a high degree of customer service support
Taking ownership of user problems and be proactive in dealing with user issues
Logging all calls on the Councils helpdesk system
Escalating more complex calls to relevant IT Support Engineers
Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users

The ideal candidate will be qualified to H.N.D. level or equivalent in Computing, be studying for a degree in Computing or have completed an appropriate apprenticeship. You will have knowledge of PC hardware, software maintenance and MS Windows. Experience of first line support is desirable but not essential.The preferred candidate should possess strong learning abilities, effective communication skills, and a solid grasp of PC hardware, software maintenance, and MS Windows. While having a recognised ICT qualification and prior experience in first-line support is advantageous, it is not essential. 

With a flexible approach to working hours, you will be self-disciplined and be able to work on your own initiative.This is a 37 hour full time, flexible position with an annual salary of £24,648 to £28,182 per annum.
Appointment is usually at the bottom of the salary band with annual increments until the top of the scale is reached. This is a career graded post to encourage career development.
It is desirable that the postholder provides an appropriate means of transport for use in connection with the duties of this post. Recompense for the use of such transport on official business will not exceed the scale for casual car user allowance provided for in the National Agreement.
This job includes duties that may require a substantial amount of physical effort and mobility on a frequent basis . 
A flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings
Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997.
Wyre Forest District Council is an equal opportunities employer.

Supporting documents
20240208 ICT Technical Support ROLE PROFILE.pdf