2Nd Line Support Engineer

2nd Line Support EngineerLocation: Bromsgrove + 1 day at home a weekSalary: £28,000/£32,000 + BenefitsJob descriptionThis will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications.The successful candidate should be a driven individual, that enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients' needs first.Some of the technologies the candidate would be expected to deal with include Windows Desktop, Windows Server, Hyper-V, Microsoft 365 and Apple technologies. Any networking experience would be advantageous.Main Duties and Responsibilities:As a highly motivated and conscientious individual, your main areas of responsibility will include:To provide 2nd Line Support to end-users via phone, email, or in-personWorking alongside the helpdesk team to resolve support callsTo escalate & work with third party suppliers to successfully resolve issuesTo undertake audits and provide recommendations on customers' IT environmentResolve technical issuesAssist other members of the support teamAssisting with creation of technical documentation and proposalsKnowledge, Skills and Experience Required:Networking Experience - Draytek Firewalls, U...