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Form of workJob Title: Income Management Team Leader
Contract Type: Permanent
Salary: £33,841.59 ( £37,298.49 is achieved after 12 months successful performance in the role)
Working Hours: 35hours per week
Working Pattern: Hybrid
Location: Leicester
For your application to be considered please attach a current CV and cover letter.
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development, and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Application Process:
If you share our values and are excited about making a significant impact as the Income Management Team Leader, we encourage you to apply with your CV and cover letter.
We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.
The difference you will make as the Income Management Team Leader.
in this role you will lead and manage a team of Income Collection Officers / Early Intervention Officers ensuring the provision of quality, effective customer service within agreed operating hours, to support Group wide goals including effective debt recovery across a range of debt streams.
About you
We are looking for someone with:
- Experience of managing teams within a housing environment and within a debt collection call centre.
- Experience of successfully managing and motivating teams including managing team performance.
- Proven track record of effective stakeholder management, both internally and external to the organisation.
- Up to date knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit.
