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Form of work
SalaryJob Purpose: Responsible for management of rental income across YMCA East Surrey Housing schemes to ensure accuracy of rent accounts and service user information held on the rent management database
Hours of work: 28 or 35 hours a week. Flexible to be discussed though likely 3/4 days office based and one day from home
Location : YMCA East Surrey, Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT and YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date : Roiling - Interviews on acceptance
Interviews are scheduled : Roiling - Interviews on acceptance
Main Responsibilities:
· To process residents rent and payments received on the housing management system (Pyramid) in order to achieve rent collection and arrears targets.
· Ensure all housing debts are pursued with the resident and local authorities ensuring all actions are recorded and payment plans are agreed with the resident.
· Effectively implement the rent arrears procedure to ensure warnings and eviction notices are served in a timely manner and in accordance with legal procedures
· Pass to Finance colleagues all requests for relevant council tax payments from local authorities
· Ensure receipts from Surrey County Council are correctly allocated between rent accounts and any support element is recorded as Housing Support based on bank payments sent by the Finance team to the housing team. Provide Finance with this information so they can enter onto finance system
· Input bank credits to match bank receipts from finance and posting onto Pyramid (housing management system).
· Work closely with the Head of Finance and support them with the month end reconciliation of receipts and arrears balance
· Lead on Discretionary Housing Payments requests, benefit issues and enquiries with the local authorities
· Maintain accurate rent accounts on the Pyramid housing management system ensuring information is recorded accurately.
· Work closely with the Housing Team and Finance Team on rent and support income management developing good working relations with them.
· Represent the organization in court possessions and evictions where necessary.
· Run monthly rent reports as directed by Head of Housing and Head of Finance
· Work closely with the Finance Officer (income) in relation to any queries about rent charged and payments received.
· Provide cover for the Finance Officer (income) where needed (after training)
· Maintain and submission of pre-card card processes
· Meet with the Head of Finance, Head of Housing and Finance Officer (income) to review housing arrears monthly.
· Ensure processes are followed and systems are updated to support the Key Housing Performance Indicator targets.
· Contribute and represent the organisation in a positive manner in team/management meetings both internally and externally.
· Have knowledge of the external environment in which the YMCA works and keep abreast of key changes particularly around Welfare Reform
· To attend appropriate continuing professional development and training events and be committed to team events.
· Any other duties are required to be performed within the grade and renumeration of the role
· We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure.
