Interviewee Support Officer

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x Interviewee Support Officers for initial 23 month contracts on a rate of £216.65/day (Outside IR35). These roles will be a hybrid of working at home and in the office.
Responsibilities:
- Respond to incoming calls and emails via the organisation’s dedicated phone line and mailbox
- Proactively manage a caseload of interviewees at different stages of the journey
- Plan and arrange the taking of statements via private sessions and statement reviews
- Be present during statement taking and be able to listen to the experiences of interviewees
- Manage the safety of interviewees while they give their statement
- Maintain the professional boundaries of the role, whilst still providing appropriate assistance to interviewees
- Effectively manage and report risk of harm to police partners
- Plan, arrange and support interviewees attendance at Hearings
- Support investigations, working closely with the legal team
- Be required to use relevant project management techniques to ensure there is a coordinated plan of action in place to achieve desired objectives. There are several sensitivities which will require careful handling and management and there will be frequent dialogue and with a broad range of internal and external stakeholders.
Essential Skills:
- Be able to build and maintain strong relationships with a wide range of individuals and stakeholders
- Be credible and ensure that all communication with both individuals and stakeholders is handled with respect, sensitivity, courtesy and professionalism
- Be able to handle highly confidential information appropriately 
- Be able to communicate sometimes very legalistic information in plain English, both verbally and in writing.
- Be self-motivated and able to work with minimum supervision
- Be highly organised and effective in managing your workload and balancing priorities to meet deadlines
- Demonstrate sound judgement, be able to think on your feet and take personal responsibility for delivery of tasks
- Have a high degree of personal resilience and be willing to participate in the organisation’s group reflective practice sessions.
- Be able to demonstrate that you are an effective member of a team and have regard for your colleagues
- Be able to reflect on your own performance in order to share learning with the rest of the team.
- Be proactive, and work with the rest of the team and the Interviewee Support manager to ensure the organisation’s engagement with interviewees is responsive, appropriate and efficient
- Have the ability to adopt an agile approach in response to working policies and practices as they evolve, is essential
- Be required to absorb and understand large amounts of written information in the form of protocol and guidance
- Experience or understanding of issues
- Excellent oral and written communication skills
- Good attention to detail
- Strong organisational skills and the ability to prioritise workloads to ensure strict deadlines are met
- Good project management skills with a solution focused approach
- Highly effective interpersonal skills and an ability to deal with complex and sensitive issues
- The ability to make sound decisions, often autonomously and at pace
- The ability to adapt to changing priorities and working processes as they evolve
- The ability to absorb large amounts of written data
- An effective team player
- Good IT skills
If you would like to hear more about these opportunities please get in touch.