Back Office Support

Main Duties & Responsibilities Code & file all incoming electronic post via docman & action in the same manner as paper post Code all incoming post in regards to QOF and contact Code or free text the clinical information on to the patient record Deal with queries relating to coding Identify relevant clinical information contained in patient correspondence Reviewing medical records and producing an accurate summary of the patients medical history. Read coding the information into the practice clinical system Auditing data collection standards in the practice Monitoring progress of notes summarising against practice targets Monitoring patient call and recall systems Filing and retrieving paperwork Follow practice protocols to ensure consistent and high-quality care is provided to our patients Culling and sorting patient records and letters in preparation for summarising Sort and date stamp all incoming patient-related mail. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Add any additional information about the source of the document Forward any actionable or informative the documents to the doctor or nurse who initiated the referral or who is most appropriate to receive the information Ensure incoming letters are scanned onto the patient record within a 24/48-hour timescale