It Professional - End User Compute Team - (7443)

IT & Digital (ITD) is central to where we are going as a university and the experience, we offer to both our professional colleagues and our students. The work we do impacts significantly on both the personal and learning experience of those who study here. We are committed to developing and maintaining highly usable, fast, flexible, and personalised Information Systems services that reflect the changing needs of our growing university.

You will be part of the End User Compute (EUC)' team who are responsible for the engineering, management, security, and compliance of our multiplatform environment (Windows, Mac, iOS, Android). This team includes application packaging and availability, endpoint security, device configuration utilities (SCCM, JAMF) and OS / platform design and maintenance. 

The department is embarking on a process of transformational change. In this area the focus will be streamlining and automating current processes where possible and embracing new technologies where benefits can be realised, such as utilising Unified Endpoint Management (UEM).

The primary focus of the role is to provide technical expertise and day to day management as part of a team of skilled EUC and software deployment professionals – with a focus on people, process, and task management. You will play a key role in shaping and driving projects, critical pieces of repeatable work and innovative change within your specialist area.

The role requires you to have significant experience of working in specialist technical teams, a strong background in managing enterprise Windows and / Mac platforms, excellent interpersonal skills.

In return, this role offers an excellent opportunity to develop not only your skills and that of a capable team, but also drive change and new technology in this exciting area of IT delivery.

If you would like to join our team and share our ambition, we would love to hear from you.

The successful applicant will have:

Key skills

• Good communication, both written and oral – including business case development and presentation skills
• Ability to work and interact with other teams to deliver on agreed deadlines.
• Customer service focused approach.

Essential Skills

• Experience of delivering on a range of tasks, projects, and outcomes
• Broad knowledge and experience of enterprise level IT systems.
• Expertise in Windows operating systems and enterprise management.
• Expertise of managing/administration SCCM, JAMF in an enterprise environment.
• Experience of managing Office 365 technologies and deploying into platform.
• Experience of Intune deployment and management
• Experience of deployment and management of endpoint security platforms.
• Experience of Active Directory, Azure AD and Group Policy management.
• Technical desktop support background, up to and including 3^rd line.
• A clear understanding and drive to meet security and compliance standards and a ‘secure by default' ethos.

Desirable

• Knowledge and experience of app virtualization & VDI solutions.
• Knowledge and experience of supporting critical projects & business processes.
•  A track record of driving change and innovation in your field of expertise.

You will be required to undertake the duties below: - 

• Provide high level technical expertise in the development, support, and maintenance of multi-platform EUC environments.
• Provide technical expertise to projects which develop new IT services, including new services which meet academic requirements for teaching and research.
• Act as contributor and adviser in projects and lead discussions and share expertise with colleagues and others.
• Take a role in the research, evaluation, development, and deployment of new and emerging technologies relevant to EUC systems and services.
• Formulating processes to ensure that the broad EUC platform is reliable, resilient and is capable of rapid recovery in the event of planned or unplanned circumstances disrupting normal operations.
• Proactively set and maintain best practice and development standards and provide advice to colleagues.
• Assist team lead with capacity planning to ensure timely project delivery.
• Engagement with potential and existing suppliers of EUC and platform infrastructure, providing technical evaluation and input to procurement processes, ensuring the best value for the University.
• Understand and implement IT security into all aspects of EUC planning and delivery.

Manchester Met is a great place to work, and you will be part of a great team.  We are ambitious for our staff; ourselves and we recognise the key contribution our colleagues make by Staff being one of our four strategic priorities. 

In addition to a great working environment, you will have access to the University facilities including sport, library and wide range of benefits including health and wellbeing support. 

We offer a competitive salary alongside an industry beating pension scheme.  We also offer generous holiday packages, which include 35 days per year holiday, plus Christmas shutdown, plus bank holidays. 

Please apply by submitting a CV and covering letter. 
 
If you would like to join our people and share our ambition, we would love to hear from you. 

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity, and inclusion. We are proud of our diverse community of staff, students, and visitors. 

Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.