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Form of work
SalaryService Desk Agent
Lookers Head Office Manchester, Hybrid/Remote
Contract Type: Permanent, Full-Time
Salary: £23,500 - £26,500
Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00 and Sunday 09:00 - 17:00
At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.
Due to internal progression, we are looking for a 1st line IT Service Desk Agent to join our busy and innovative team at our Head Office in Altrincham, Manchester.
This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.
As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs.
Responsibilities:- To provide a seamless customer experience and ensuring that we continually surpass their expectations.
- Ensuring all incidents are handled in accordance with the SLA
- Ensuring all incidents are handled in accordance with the company's KPI's
- Working collaboratively with the team
- You must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service.
You'll be an excellent communicator with the ability to translate technical jargon in a way that customers can understand. You will be tech-savvy with an interest in IT and problem solving.
The following skills are desirable, however not essential, as comprehensive training will be given: Experience with Active Directory and Windows 10. As well as experience of outlook, multiple internet browsers, and Microsoft applications. Ideally, you will be familiar with ITIL processes, as well as audit and compliance procedures.
Qualifications:About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- 23 days annual leave as standard (bank holidays as optional)
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.
