It Support Engineer

About this job

IT Support Engineer

Location: Kidderminster
Salary: £25,000-£35,000 per year

Are you a talented IT support professional seeking an exciting opportunity to further your career with a vibrant and fast-paced organisation? Applause IT is recruiting for an IT Support Engineer for a leading telecoms and technology company.

Responsibilities:

• Provide remote support to resolve customer issues, acting as an escalation point for 1st and 2nd Line Engineers.
• Manage complex issues to resolution via telephone, email, and remote-control sessions.
• Diagnose and troubleshoot technical issues, prioritise and manage open tickets, and monitor responses.
• Ensure customer processes and documentation are up-to-date.

Requirements:

• Hands-on technical experience.
• Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN systems, Microsoft Azure, VMWare, and Citrix.
• Strong problem-solving skills and the ability to communicate effectively with customers.

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Private medical insurance
• Referral programme
• Potential for some home working

If you're looking to join a forward-thinking business and meet the requirements of the role, please click apply to upload your CV and covering letter.