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About The Role
This could be the start of your career in IT
With knowledge in all things IT, we can support your development into our Technology Team and the start of your career.
You will be joining the front-line team and be responsible for operational support of all IT used by the Group, across our six Colleges and other business units. You'll be mainly based in Broadstairs, but will be traveling to other sites when support is needed.
Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.
You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.
Not only will this be a fantastic career starting opportunity, but as a group we have some amazing benefits:
Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.
You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.
Not only will this be a fantastic career starting opportunity, but as a group we have some amazing benefits:
- Work Laptop provided
- Free car parking and subsidised travel to sites outside of your base
- Staff voucher discount scheme - shop, retail, gym, holidays and restaurant
- Internal progression opportunities across the group
- Flexible working requests
- Early finish on a Friday
About You
We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.
What experience will you need:
- Good understanding in Windows 10 and 11
- Experience using Android and Apple devices
- Experience in configuration settings.
- Good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.
- Previous experience dealing with supporting with technology issues.
- Installing and configuring hardware/software and providing user training would be an advantage.
We are more than happy to receive applications from candidates without work experience, but the skills and knowledge in IT.
We have a short online application process, and you don’t need an up-to-date CV. So please click apply and we will get back to all candidates.
Please contact the Resourcing Team at jobs@ekcgroup.ac.uk if you have any queries about this position.
Please contact the Resourcing Team at jobs@ekcgroup.ac.uk if you have any queries about this position.
