AddressOverview
Learning and Development Manager, Design/Delivery (Plus reserves)
Location : Newport, NP10 8QQ
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
This newly created role sits within the friendly Talent and Learning team and has been introduced to build our internal learning Design/Delivery capability in order that we can deliver the best learning outcomes in a timely way. It’s an exciting time to join us as we launch our new leadership strategy and begin to focus on developing capability across the organisation (circa 1700 employees).
We’re looking for a creative L&D professional with experience of designing and delivering development programmes and interventions to a wide range of colleagues. You’ll be a motivated self-starter with a passion for learning in all its forms who can help us in our ambition to create a skilled and flexible workforce who are able to deliver our strategy and build meaningful careers with us. You will be pivotal in helping to create a learning environment in which everyone can flourish, and will have highly developed organisational and project management skills to work with purpose and pace.
You will work across the organisation to respond to learning needs, but initially will focus on the development of a brand new “New Managers Programme”, support our leadership development agenda, and look at our offer to new starters.
Working location
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 40% of their time working onsite from one of our offices. This role is based in our Newport office.
The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
The Culture and OD team have recently committed to spending a minimum of 40% of our time at the office to maximise the benefits of working together and provide an excellent service to our customers. The postholder will be working in a delivery role and will therefore be expected to be flexible around in person attendance based on customer need.
There may be occasional need to travel to our London office.
Job description
• Be accountable for the design and delivery of high impact learning programmes, interventions, and events for the full range of colleagues across the IPO.
• Research and develop new topics, courses and teaching materials that inspire curiosity, engage, are inclusive and accessible to all.
• Use a range of methods to deliver learning, including face to face training, facilitation, blended learning, resource packs, Action Learning Sets, and other social learning.
• Take responsibility for the full learning lifecycle of the programmes and products owned, from learning needs analysis and learning objective setting, through to evaluation and reporting.
• Work closely with the Training Programme Manager and Talent & Learning team to understand and ensure alignment with the wider learning offer.
• Work as part of the wider talent and learning team to support L&D initiatives across the organisation.
• Act as a champion and role model for learning in the organisation
• Build effective relationships with key people across the organisation, and in the profession as a whole to ensure that your work is aligned to strategy, business priorities and best practice
• Evaluate and review your work, report and present confidently and clearly to others, and adopt a continuous learning approach in response to data, insight and feedback
Essential Criteria:
• Proven track record of designing, delivering and evaluating learning solutions that are innovative, impactful and deliver high quality outcomes to drive organisational performance.
• Experience of utilising a range of adult learning theory, interventions, and facilitation to ensure that colleagues get the best out of their development.
• Experience of producing management information and conducting analysis to measure the impact and effectiveness of Learning and Development at an individual, team and organisational level to demonstrate return on investment.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build relationships, engage and influence effectively across a diverse organisation.
Qualities and Approach
We aim to always demonstrate and encourage the ‘Deal’ principles, being Respectful, Reasonable, Confident, Pragmatic and Accountable and supportive of our ambition to be a Brilliant Place to Work. We’re keen to hear from people who are:
• Inspiring in that they bring a passion to their work and team
• Accountable for their work and personal impact
• Flexible in how and when they work and adapt styles based on the situation’s needs
• Curious in wanting to learn, discover, and explore
• Trusting of others’ intentions and trustworthy in doing what they say they’ll do
• Kind, treating colleagues, partners and themselves with dignity, respect, and care
Person specification
Qualifications
and/or
Relevant L&D experience and willing to work towards CIPD Level 3
Behaviours
We’ll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Developing Self and Others
- Managing a Quality Service
- Communicating and Influencing
Benefits
Benefits of working with the wider IPO:
- A very generous pension scheme with 27.1% employer contributions. Further information around the benefits of joining the Civil Service can be found via the Civil Service Pension Scheme page;
- 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave;
- The opportunity to form part of our many inclusive network groups, find out by looking at Disability Jobs, BME Jobs and LGBT Jobs
- A variety of support functions including our excellent Staff Counselling Service which is a source of support for all staff at the IPO
- A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working;
- Eligibility for special and office-wide bonus payments
- Excellent development opportunities;
- Opportunities for secondments, both internal and external;
- Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members
When working at Concept House, Newport the following benefits are also available:
- Free car parking is available on site;
- On-site facilities including gymnasium, shop, restaurant
Please note that benefits may be subject to change.
Things you need to know
Selection process details
How to apply
- In order to capture your employment history please complete the employment history box under the ‘Your CV’ section of the online application form.
- All communications will be electronic therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder
Sift
An initial sift of applications will be carried out to create a shortlist.
This will be based on the evidence provided for the following Success Profile elements:
Experience
When completing your 750 word Personal Statement, please ensure that you cover the following essential criteria:
- Proven track record of designing, delivering and evaluating learning solutions that are innovative, impactful and deliver high quality outcomes to drive organisational performance.
- Experience of utilising a range of adult learning theory, interventions, and facilitation to ensure that colleagues get the best out of their development.
- Experience of producing management information and conducting analysis to measure the impact and effectiveness of Learning and Development at an individual, team and organisational level to demonstrate return on investment.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build relationships, engage and influence effectively across a diverse organisation.
Interviews
If invited to interview Behaviour and Strength based questioning will be used.
Behaviours
The below behaviours will be assessed at interview
- Seeing the Bigger Picture
- Developing Self and Others
- Managing a Quality Service
- Communicating and Influencing
Please note candidates that proceed to the interview stage will be required to deliver a presentation.Details will be provided in the invite to interview information.
Strengths
Strengths are the things that we do regularly, do well and that motivate us. We have selected the Strengths that are relevant for this role from the Civil Service Strengths Dictionary. You will be assessed against these during your interview using strength-based interview questions.
Interviews for this role will be carried out in person at our Newport Office.
IMPORTANT: CVs sent direct to the IPO will not be accepted.
If you require job-specific information, please contact:
Name: Rebecca Williams
E-mail: Rebecca.williams@ipo.gov.uk
This post is being advertised to Internal, across Governmentand external candidates at the same time.
The IPO do not hold a sponsor licence, therefore if applicable please ensure your VISA enables you to work in the UK at the IPO without sponsorship.
Incomplete and/or late submissions will not be accepted or considered.
Should you have any queries or require any assistance in this matter, please contact the IPO Recruitment team at Recruitment@ipo.gov.uk prior to the closing of the post.
In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.
Diversity Statement
The IPO is an inclusive employer where diversity is respected and differences valued. Our positive approach to diversity allows us to select the most suitable applicants free from bias on factors such as age, gender identity, sexual orientation, disability, ethnicity, religion, and many more protected characteristics.
If you require an adjustment at any stage of the recruitment process, then please let the recruitment team know via ; recruitment@ipo.gov.uk
Candidates to note
Please select the arrows below to drop down each heading for further information, alternatively you can contact recruitment@ipo.gov.uk;
Information on Fraud data base and childcare vouchers
Any move to the Intellectual Property Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
From 8 June 2020, The Intellectual Property Office is to provide a Fair Processing Notice to all new applicants after they have been successful at interview.
As one aspect of pre-employment screening, personal details (name, National Insurance Number and date of birth) will be checked against the Civil Service Resourcing Extract Internal Fraud database. Anyone included on the Internal Fraud Database will be refused employment unless they can demonstrate exceptional circumstances. The Intellectual Property Office will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud database.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Terms & Conditions
Please note that IPO has updated its terms and conditions of employment as part of Civil Service Reform. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful on application.
Please see the attached Terms and Conditions document.
Voluntary Moves: If your pay (excluding allowances) is above the IPO maximum for the grade it will be capped at the IPO maximum for the grade when you transfer.
OGD loan or permanent transfers
Please note that due to the childcare changes introduced by HMRC in October 2018, employees going on loan/transferring to another government department that were in receipt of childcare vouchers in their previous department will not be able to continue receiving these post transfer.
The IPO will not allow individuals from Other Government Departments to carry over annual leave with them unless there are exceptional circumstances. Individuals will therefore be expected to make necessary arrangements with their existing department to ensure an annual leave balance of zero ahead of transferring to the IPO. If you feel you have an exceptional circumstance, please contact the recruitment team in the first instance.
For more information on the childcare schemes offered by IPO, please contact HRandPayrollteam@ipo.gov.uk
If moving internally on lateral transfer you will remain on your current base salary. Please note: All allowances are specific of individual roles and may not be transferable.
Pension information
Further information Civil Service pension schemes can be found here: https://www.civilservicepensionscheme.org.uk/.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : IPO Recruitment Team
- Email : Recruitment@ipo.gov.uk
Recruitment team
- Email : Recruitment@ipo.gov.uk
Further information
The Civil Service recruits by merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.
Complaints Procedure:
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, please contact;
Penny Phillpotts
Intellectual Property Office,
Concept House,
Cardiff Road,
Newport,
NP10 8QQ.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
