Member Experience Manager - Mayfair, London

Member Experience Manager - Mayfair, London

• Location: Mayfair, London
• Position: Member Experience Manager
• Type: Full-Time
• Salary: Competitive, based on experience

About Us: V Mayfair is an exclusive new boutique leisure club nestled in the heart of Mayfair, London. Our club offers a luxurious escape with state-of-the-art facilities, bespoke services, and a vibrant social scene. We are committed to providing our members with an unparalleled experience that epitomises sophistication and elegance.

Role Overview: We are seeking a dynamic and passionate Member Experience Manager to join our team. This pivotal role will be responsible for ensuring that every member receives exceptional service and enjoys a seamless, personalized experience at V Mayfair. The ideal candidate will have a keen eye for detail, a flair for hospitality, and a dedication to creating a welcoming and enriching environment for our members.

Key Responsibilities:

• Member Engagement: Develop and maintain strong relationships with members, ensuring their needs and preferences are anticipated and met with personalized service.
• Service Excellence: Oversee day-to-day operations to ensure the highest standards of service are consistently delivered across all areas of the club.
• Event Coordination: Plan and execute exclusive events and activities that cater to the interests and lifestyles of our members.
• Team Leadership: Lead, motivate, and train the member services team to deliver exceptional service and maintain a positive and professional environment.
• Feedback Management: Actively seek and respond to member feedback, implementing improvements to enhance the overall Member Experience.
• Sales and Retention: Support membership sales efforts and initiatives to attract new members while ensuring high levels of member retention.

Qualifications:

• Experience: Ideally a minimum of 3-5 years in a similar role within luxury hospitality, leisure, or private clubs.
• Skills: Outstanding interpersonal and communication skills, with a strong customer service orientation.
• Leadership: Proven ability to lead and inspire a team, with a track record of driving service excellence.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet the needs of our members.
• Proficiency: Strong organisational skills and the ability to multitask in a fast-paced environment.
• Passion: A genuine passion for delivering an exceptional Member Experience and a commitment to upholding the club's high standards.

Benefits:

• Competitive salary and performance-based incentives
• Access to the club’s exclusive facilities
• Professional development opportunities
• A vibrant and supportive work environment

How to Apply: If you are passionate about luxury service and are excited about the opportunity to shape the Member Experience at V Mayfair, we would love to hear from you. Please send your CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role.