Operations Manager

About the company
Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.
We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.
As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives. As well as, providing strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.
Reports to: Regional Operations Manager/ Operations Direct
This role could be for you if you have;
- Proven experience in managing operations in a care home or similar healthcare setting
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
- Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
- Ability to analyse data and make informed decisions to achieve business objectives
- Knowledge of best practices in quality care and environment for elderly residents
- Ability to work independently and collaboratively in a fast-paced environment
- Hold a full UK driving licence
Qualifications required for the role
- NMC registered nurse with relevant post-registration experience, desirable but not essential.
What will you get from the role?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.