Part Time Receptionist

We are looking for someone to join our dedicated reception team at Front Street Surgery. The hours are 15 hours over 3 days; Monday, Thursday and Friday. The hours of work will be in 5 hour shifts between 8 am and 6.30pm, with occasional Saturday and late night cover. The flexibility to provide cover for sickness and annual leave is essential.

Are you proactive, flexible, enthusiastic, and adaptable? We have a strong working relationship between our receptionist team and clinicians, being a good team player is essential.

This role is fast-paced and ever-changing. You will need to be able to multi task, problem-solve and think on your feet. Can you remain calm and positive when working under pressure and challenging circumstances?

You will be responsible for undertaking a wide range of administrative duties to support the team and offering excellent service and care to our patients.

The following are the core responsibilities of the Reception Role :

• Dealing with incoming and outgoing phone calls.
• Helping with queries at the front desk.
• Liaising with internal and external healthcare professionals
• Managing the task box in an effective manner
• Maintaining an accurate patient records
• Processing documents and prescriptions
• Actioning a range of administrative duties, using various online platforms.
• Complying with mandatory training requirements , including safeguarding, as set out by employment terms
• Taking prompt and timely action when there are any welfare or safeguarding concerns.
• Working within organisational policies, procedures and guidance.
• Demonstrating the practice's values and behaviours in their work

There may be, on occasion a requirement to carry out other tasks; dependent upon factors such as workload and staffing issues. There may also be the occasion to carry out over time to cover staff holidays and sickness and if there is a Saturday clinic.

Essential criteria

• Experience of working in a Healthcare environment
• Previous administrative experience.
• A good Standard of Education -Minimum of 3 GCSEs (or equivalent) at grade C or above including English Language & Maths

Desirable criteria

• Medical terminology
• Knowledge of SystmOne

Please only apply if you meet the criteria listed above, as it is essential for this position. We will not respond if you do not meet the criteria.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 15 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Please list how you meet the essential criteria.

Work Location: In person

Expected start date: 13/05/2024