Plant Service Controller

A leading construction company require an experienced Plant Service Controller to join them at this exciting time of growth.

Duties include: 

• Providing technical support across a wide range of Heavy Plant and Light Equipment 

• Use of SAP systems to order and manage parts stock 

• Manage customer relationships in relation to - Service / Repair / Warranty queries. 

• Proactive use of Telematics / Botis System to manage ongoing service / maintenance packages. 

• Handle incoming technical calls to diagnose faults - working with Service Controller to resolve any issues

 • Working closely with the Service Controller to ensure timely "In Field Product Support" and eligibility for warranty repair work

 • Set up and continually update a knowledge database that is accessible by all in the Product Support office Person Profile/Experience: 

• Heavy Plant (Construction) Background - Ideally Former Plant Fitter / Service Controller

 • Good Technical Knowledge

 • Good Customer Service Skills - (Customer Facing) 

• IT Literate • SAP Experience