Are you ready to embark on a thrilling career journey with a renowned private healthcare group specialising in ophthalmology? We're on the lookout for an enthusiastic and dynamic individual to join the team as a Patient Concierge!
About Us:A beacon of excellence in ophthalmology, with the main centre in East Grinstead and additional facilities in Oxshott, Surrey, and Queen Anne Street, London. You will work with top Ophthalmic Consultants, drawing patients from across the nation and around the globe.
Why join this organisation:- Rated 'Good' by the CQC
- 'Outstanding' leadership
- 'Silver Standard' in Investors in People status
- ISO accredited
- Valuing innovation, teamwork, and a commitment to excellence. Thriving part of a supportive family environment where your contributions are recognized and celebrated.
- Private Healthcare and free eye tests offered.
Role Highlights:As a Patient Concierge, you'll play a pivotal role in enhancing patient satisfaction by providing exceptional customer service throughout their journey. This is not your typical desk job - it's a hands-on position with direct involvement in the day-to-day functioning of our hospital.
Key Responsibilities:- Manage the patient journey from consultation to surgery
- Achieve and exceed conversion rate KPIs
- Ensure smooth patient flow within the clinic
- Lead in GDPR, Fire Marshall, and Health & Safety responsibilities
- Deliver outstanding customer service to patients and visitors
- Work collaboratively with a dynamic team
- Be the friendly face and voice of Centre for Sight
Key Skills and Experience:- Office experience with proficiency in Microsoft Office
- Exceptional communication skills
- Ability to thrive in a fast-paced environment
- Attention to detail and a smart appearance
- Flexibility in working hours and willingness to travel to other sites
- Strong problem-solving skills and a confident personality
- Previous experience in telephone call handling
- Effective organizational skills
If this excites you, click Apply now or for further information, contact Lucia Coppock at Pertemps London
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