Process Improvement Analyst - 12 month FTC

Here at AXA Health, we have a new opportunity for Process Improvement Analyst to join our growing team, on a full time 12 month FTC basis. 

Reporting to the Design and Optimisation Maturity Lead, as a Process Improvement Analyst you’ll have two primary focuses. You’ll support the team with creative insights, research, and analysis as well as collaborating with senior team members and stakeholders to execute improvement projects and driving operational excellence. You’ll also support senior team members by contributing to the development of innovative business models, service blueprints, and market strategies.

So, if you have experience in process analysis, process management, Process Improvement and automation then this could be the role for you! 

What you’ll be doing: 

• Conducting market research, competitive analysis, and customer insights to inform Business Design & Optimisation projects.
• Assisting with developing business models and strategic frameworks, contributing to the ideation and evaluation of new business opportunities.
• Supporting the creation of service blueprints and customer journey maps, visualising end-to-end processes and interactions, to include identifying areas for improvement and collaborating on optimisation strategies.
• Assisting with creating visualisations and presentations to communicate complex concepts and analysis effectively.
• Collaborating with cross-functional teams supporting the achievement of project milestones.
• Taking part in stakeholder meetings and workshops, gathering requirements and gaining a sound understanding of business needs.
• Supporting senior team members in conducting data analysis and gathering insights for optimisation projects.
• Collaborating with cross-functional teams to document processes, workflows, and pain points as well as assisting in identifying areas for improvement and potential optimisation opportunities.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Experience in improving processes including mapping, maintaining, and updating documents is essential.
• Sound knowledge and application of Process Improvement methodology and intelligent process automation (IPA) solutions are paramount.
• Analytical mindset with the ability to interpret data and draw actionable conclusions.
• Proficient in using Microsoft Office or similar tools used for data analysis and visualisation.
• Ability to work effectively as part of a team and collaborate with diverse stakeholders in a fast-paced and dynamic environment, building partnerships to meet objectives.  
• Ability to adapt approach to suit the demands of different situations and understand the cues that suggest a change in approach is needed.
• Results driven and resilient.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Whether it's collaborating in our vibrant office environment in either Leeds, Tunbridge Wells, Bristol or Bournemouth or working remotely from the comfort of home, we prioritise flexibility and autonomy to ensure our team members can thrive. Please note you’ll be required to attend our key office locations from time to time as needed.

We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.

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At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates. 

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary.
• Discretionary company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk. 

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