Product Manager, Homes-12 Month Secondment

End Date
Sunday 21 April 2024
Salary Range
£57,546 - £63,940
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE:Product Manager - Homes (12-Month Secondment)
LOCATIONS: Barnwood / Bristol / Halifax / Leeds / London Wall are existing Homes Hubs
SALARY:National: FTE £57,546 +
HOURS:21 hours per week Wednesday, Thursday and Friday
WORKING PATTERN: (40% of your time) at one of our Homes locations
About this opportunity
An exciting secondment opportunity within the Product Management Team in Homes, which runs a mortgage book of nearly £300bn and ensures we meet the ongoing needs of 2.5m customers. This role will play a crucial part in ensuring that we are ready for the full roll out of the Consumer Duty regulation across all aspects of our mortgage portfolio, ensuring that our products and treatments remain appropriate now and in the future.
We work across multiple, market leading, brands including - Halifax, Lloyds and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies.
In this varied role, you’ll:

• Lead on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts.
• Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes.
• Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.
• Be customer centric in everything that you do.

What you’ll need

• Problem solving - bringing a creative approach to potentially complex issues.
• Analytic and Critical thinking - critically evaluating existing strategies, identifying improvements, and crafting innovative approaches interpreting data to identify trends and areas of concern.
• Risk management - the ability to assess risk from all aspects, identifying mitigants and improvements to control framework.
• Agility & Flexibility - ability to plan and prioritise own workload, handling multiple tasks.
• Communication - excellent written and verbal presentation abilities; confidently able to present at multiple levels within the bank succinctly and discuss evidence-based conclusions and recommendations.

Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career - whatever their background or thinking style.
About us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.