Product Owner

Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:
The Product Owner role is key in delivering and supporting new strategic people and workforce Software as a Service (SaaS)-based technologies for our employees in stores, distribution centres and central offices. While working directly with a development team or a third-party SaaS product team, the Product Owner will identify and deliver new requirements with focused prioritisation based upon value to our customers, employees and business.

A typical day in this role includes:

· The Product Owner is key part of a product development team and will work directly with third party SaaS providers, project managers, business analysts, developers, and testers to deliver technology change to enhance both employee experience and the operations of the business.
· The Product Owner is responsible for ensuring the success of a project and is responsible for managing and prioritising the product backlog in order to maximize the value that product delivers.
· The Product Owner will be the key point of contact on behalf of the customer(s) or user(s) and hold responsibility and ownership of the elicitation of requirements as user stories ensuring that the user stories meet customer and user requirements.
· The Product Owner will communicate with the development team to explain the product features to be implemented and address queries that come from the development team on key user requirements.
· The Product owner will be responsible for ensuring the best use of new features delivered by a third-party SaaS provider.
· The Product Owner will be accountable for the writing and testing of acceptance criteria.
· The Product Owner will collaborate with various stakeholders and act as the conduit between employees, business leaders, development teams, project managers within IT, the People team, Store and DC operations across both Superdrug and Savers.
· Once the initial body of change is rolled out, the Product Owner will continue to enhance and deliver value through continuous improvement of the product. To do so, the Product Owner will capture and consolidate solution performance information and user feedback to identify future improvement and change to be developed by the team .
· To ensure success, a Product Owner must earn the respect of the entire organization in order to get the support they need for the decisions they make.
This job is a good fit for you if:
· You enjoy connecting with customers and users, and collaboration with stakeholders and development teams
· You know you add value through managing the detail
· You understand how to manage and prioritize a product team backlog
· You are good at supporting a product team in delivering value
· You can easily work with multiple stakeholders and capture new requirements through discussion and feedback
· You have developed the ability to manage complexity and multiple inputs, priorities and stakeholders.
· You get satisfaction though delivering positive change to plan and budget
What you’ll need:
· You need to have solid experience as a Product Owner within a product team successfully delivering technology change.
· You should have working knowledge of the software delivery lifecycle including requirements capture, specification, backlog management, development, testing and refinement.
· Extensive experience in computer science, software engineering, data analytics or related area of business study business would be valuable.
· You know how to create and manage a backlog of requirements within appropriate tools such as Jira to support product development
· You have the skills and confidence to communicate and negotiate requirements and priorities on behalf of multiple stakeholders
· You know have solid experience as a conduit between the technology team and the wider business and operational stakeholders and are able to communicate in both directions with the use of plain and easy to understand language
· You will have working knowledge of software product teams and agile methodologies
· You will have experience working with third-party SaaS-based products
· Your leadership experience will have equipped you to drive teams and to engage with stakeholders at all levels across a large business environment

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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