Mission: Lead and drive VIP CUSTOMER projects. Accountable for providing solutions to
Key responsibilities:
Manage and plan project from inception to acceptance and be accountable for all aspects of the execution phase of the project. Accountability of initiating and achieving the project objective and goals on time and quality- Effective use of internal and external resources to build and develop a best practice approach to project management. Accurate Resource Plans / Effective project delivery / Willingness to assist other managers. Evidence of continuous professional development.
- Embracing innovation and new ways of working, evidenced by customer feedback, and sharing of best practice with other internal stakeholders / Drive continuous improvement by developing case studies and applying them to new projects
- Develop strong working relationships with the client and internal support functions to improve project execution and maximise opportunities for repeat business.
- Drive improvements in the output from the Customer Solution Survey / Evidence of continuous improvement based on feedback received / Adherence to the customer complaint process / Driving target improvements in the NPS score.
- Identify, assess, and minimise the commercial exposure of the business unit arising from the project
- Contracts executed with quantified and mitigated risks / Understand, analyse, document, and communicate contractual, technical, and commercial terms & conditions relative to the company rules.
- Efficient management of internal and external stakeholders. Liaise with stake holders in multiple geographies to ensure key stage gates are managed in line with the client contract
- More than 3 years’ experience within a customer centric role
- Demonstrable experience within a technical role
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
About Our Company:
€25.7bn global revenue
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It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.