AddressAbout The Role
Protective Security Incident Management Officer
A fantastic Opportunity has arisen within Bidvest Noonan for Protective Security Control Room Operator, who will work at our prestigious site in London.
You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.
This role does not require an SIA licence.
Role Purpose:
Report to the Security Control Room Team Leader, UK and is expected to contribute to its strategic direction, Operational Support and improve our value and outcome focused way of working.
Role Requirements:
This role is available for immediate start. The successful candidate will be subject to a 3-month probationary period. The role is paid monthly.
To be successful in this role you should meet the following requirements:
- Prior experience in a security related role and/or financial institution is essential.
- Prior experience in a security control room environment is desirable.
- Good knowledge and understanding of security control procedures and systems is essential.
- Knowledge of Head Office and retail branch working practices is desirable.
- Be proficient in the use of software applications such as Microsoft Office.
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
- Logical approach to problem solving in a proactive manner. Be polite, helpful, and diligent, with a ‘can do’ ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving, and challenging environment under pressure. To make critical decisions in a changing environment is essential.
- Be able to work without supervision and as a member of a team.
- The base location for this role is 8 Canada Square, London, E14 5HQ.The working hours is 40 hours full time - pattern will vary on rotation Mon - Friday 07:00 - 19:00.
In this role you will:
- Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role.
- Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms generated to ensure police are not called to false activations.
- Provide the response to various types of incidents involving criminal activity against staff, premises, and value assets.
- Provide security guidance to staff as and when require and help manage Security Incidents.
- Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches.
- Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the Region.
- Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided.
- Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems is essential.
- Full uniform supplied
- Paid holidays
- Pension plan
- On-going training
- Progression opportunities
- WRKIT Employee Benefits Platform which give you access to savings at big retailers via
- Discounts/Cash back and Shopping Cards
- HSF – a health cash plan and personal accident benefit with added services
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.com
