AddressWe’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
We are looking for a Product Operations Lead to join our Group Data Platform team, a key role in supporting our ambition to become a data-driven organisation. Acting essentially as a Service Manager/Incident Manager, this position will partner with Data Product Leads across various teams to improve our Data Platform operations; analysing and categorising incidents, service management reporting, coordinating resolution of issues and root cause analysis, as well as improving operational communication, processes and post-incident reviews.
What's the job?:- Act as a gateway into data feature teams – enabling transparency for product stakeholders on operations issues and initiatives
- Lead and evolve effective and efficient production and operational support processes, enabling consistent triage, root cause analysis and resolution of the issues impacting data
- Drive the evolution of operations toolsets and their interactions and integrations between data and service management
- Attend banner problem prioritisation sessions, acting as a conduit between stakeholders and feature teams to playback priorities and manage expectations
- Ensure that all data products are running smoothly, working closely with service and engineering teams to optimise performance, release efficiently and safely and fix any defects and problems in a timely manner
- Support product teams and banner stakeholders with the prioritisation and visibility of production issues and improvement initiatives
- Proven background in service/incidence/problem management (in an IT system/IT platform)
- A data-driven and collaborative practitioner, with experience working in complex global organisations with highly matrixed teams and internal and external stakeholders
- Experience using data to identify trends, generate insights and problem solve
- Experience driving teams to resolve issues, spin up and deliver improvement initiatives and iterate and evolve processes and ways of working
- The ability to work across multiple teams and drive overall success independent of organisational boundaries
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested? Great, apply now and help us to Power the Possible.
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