Incident Manager

Incident Manager within Trading / Financial Services. My client, a blue-chip name in the Capital Markets sector, needs to hire 4 Incident Managers to oversee the introduction and Service Delivery/Service Management of a new trading platform. Applicants must come from the Financial Services sector, ideally Trading / Front Office, with a deep specialisation in Incident Management and Service Management. Contracts will be issued in 6 monthly terms, Inside IR35. You must be prepared to work in the City office 3 times per week.
Skills set and Core Competencies Required for the Incident Manager:

• A good understanding of risk and control
• Strong problem solving and decision making
• Ability to coordinate and influence teams to ensure they are directly involved in Incident and Problem process
• Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management
• Reporting skills to convey key events and actions points
• Tracking and management of key actions to endure agreed outcomes and objectives are met
• Experience in developing and presenting problem management metrics
• Hands-on experience of using ITSM tools

Required Knowledge and Level of Experience

• Solid understanding of ITIL
• Significant experience in performing at least one of the key ITIL disciplines
• Trading background or similar where technology is a business critical requirement

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Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.

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