AddressMotor Retail – Pricing Outcomes and Incident Management
Hybrid
About Us:
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That’s why our pricers and underwriters are the best of the best. They reduce risk and predict future events ensuring our business can continue to grow whilst each and every one of our consumers gets the best price.
What you’ll be doing
Our mission is to be a best-in-class pricing function. To be the best of the best we need exceptional people. This is where your expertise comes into play! We are on an exciting transformation journey and we take great pride in what we are delivering. A top priority is making sure that we are operating safely, in line with all legislation and regulation and when things do go wrong we have sleek processes to resolve at pace and minimise customer and commercial impact. Join our Motor Retail tribe and help us to be the best, it’s a great time to join!
You will be using your pricing and underwriting skills and experience to help us to evidence that we are in control, and when the unexpected does occur that we resolve this quickly and efficiently. Key responsibilities include:
- Evidencing that we are operating within all legislation, regulation and a strong internal governance and control framework, and that it is being followed across the Motor tribes. This will be a combination of reporting, oversight of processes, providing challenge to new initiatives and more…
- Consideration of how we can continuously improve our control processes, also ensuring efficiency and consistency with other products. Act as a role model for effective controls and governance at all times.
- Presentation of findings to senior business leadership on compliance and control outcomes.
- Triaging and managing any incidents/defects that occur, liasing with other Pricing and Customer Operations teams to ensure that the issue is fully understood. This includes root cause investigation, and identification of fixes which are delivered at pace.
What we are looking for
We are keen to meet enthusiastic, passionate and curious individuals, and are open to hear from those with pricing, underwriting and pricing implementation backgrounds
- Strong understanding of the components of a pricing algorithms and application of underwriting rules
- ideally with experience of managing changes to these algorithms
- Understanding of key legislation and regulation applying to motor insurance and how this impacts pricing algorithms, models, customer premiums and experience.
- Strong problem solving and investigation skills
- Ability to communicate complex information in a simple way
- Ideally experience of Radar, or alternative pricing software
- Ideally experience of data manipulation using languages, such as SQL or Python.
What we’ll give you:
We recognise we wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Up to 10% annual bonus
- Generous holiday allowance + bank holidays
- Private medical insurance for yourself
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here
Be yourself
We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills, and thoughts. That’s why you could belong here. As part of a team, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every one of us brings. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We know you're more than a CV, and the things that make you, you, are what bring potential to our business.
Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we’re one of a kind.
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