Incident Manager, Emea

5+ years of experience handling and investigating high profile, emergent issues in the fields of trust and safety, incident response or risk management
BA/BS degree in a related field of study or subject matter experience in relevant fields, such as Trust & Safety, content moderation, risk assessment, policy, escalations, or or legal within social media or technology industries
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/
About Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.
About the Role:
Customer Trust is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.
Reporting to the Senior Manager, Risk & Strategic Response, you will respond to emergent risks to our community safeguards, avoid potential risks, and guide implementation of solutions in areas such as operations, products, and policy. You will coordinate with partners across Customer Trust, Product, Partnerships, Communications, and Legal to lead the response and review of safety incidents. Additionally, you will work asynchronously with teams across the globe to ensure delivery of corrective actions.
We look for the individuals who have a bias for action, keep a cool head in a crisis, and can operate autonomously and independently. We are looking for someone with a background in areas such as Trust & Safety, incident response, risk management, project management, or safety by design.
This position is based in London, UK or UK Remote.
You Will:

• Respond to incidents escalated from across the business, such as severe or trending harms to the community or breakdowns in our community safeguards
• Coordinate across multiple geographic teams, including Trust & Safety, Customer Experience, Fraud, Policy, Product, Engineering, Legal, Communications, and others to handle incident response and communication
• Work well during high stakes and emergent situations, maintaining calm to methodically identify problems, develop solutions, and represent Risk & Strategic Response in discussions
• Analyze incident trends and data to identify areas of opportunity, driving improvements to policies, products, and procedures, including incident response
• Promote awareness and avoidance of safety issues through safety-by-design reviews and creator conduct improvement plans
• Use expert project management skills, driving clear, relevant goal setting and performance
• Lead post incident reviews and analyses to provide scalable solutions to avoid recurrence of incidents

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are open to hiring candidates to work out of one of the following locations:
London, GBR
5+ years of experience handling and investigating high profile, emergent issues in the fields of trust and safety, incident response or risk management
BA/BS degree in a related field of study or subject matter experience in relevant fields, such as Trust & Safety, content moderation, risk assessment, policy, escalations, or or legal within social media or technology industries