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SERVICE DESK ANALYST

Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution....

CompanyAdria Solutions
AddressWest Midlands, England
CategoryCustomer Service
Job typePermanent, full-time
Date Posted a month ago See detail

Service Desk Analyst

Adria Solutions

West Midlands, England

Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution....

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Service Desk Manager

Elevate Technology Group Ltd

Cheshire, England

£35,000 - £40,000 per annum

This pivotal role requires not only technical knowledge but also exceptional leadership skills to motivate and guide the Service Desk team in providing unparalleled support to clients. About You: Strong technical expertise in tro...

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Service Desk Team Lead £45k DOE Bonus Stoke

Oscar Technology

Staffordshire, England

£35,000 - £45,000 per annum

ITIL. Strong Service Desk Experience (Management experience not essential but advantageous). Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter.Windows Server.Office 365.Endpoint Management.General Networking - LA...

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IT Senior Service Desk Analyst

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

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Junior Service Desk Analyst

Age Uk

London, England

£26,600 - £29,400 a year

Strong interpersonal skills with an ability to communicate effectively. Competent presentation skills. Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills. Computer literate...

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Service Desk Apprentice

Adare Sec

Leicester, Leicestershire

Up to £23,000 a year

IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network, to include devices such as company laptops, tablets or mobile phones. It is the IT Support Technicians res...

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Service Desk Administrator

Henry Schein

Cardiff, Wales

Scheduling internal and field resources on the Field service system Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organisations key services for which support is being...

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Service Desk Analyst

University Of Glasgow

Glasgow, Scotland

£22,681 - £25,138 a year

Ensure that the Service Desk provides a friendly, responsive, professional, and efficient customer-focused service. Support the Senior Service Desk Analysts. Develop relationships with all key Estates Stakeholders in managing enqu...

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Service Desk Analyst

Glide.uk

Birmingham, West Midlands

£24,500 a year

Acting as the first point of contact for Glide customers, responding positively, professionally and with empathy. Responding to customer incidents and requests, via telephone, email, live chat and social media, providing triage an...

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Service Desk Team Lead

Dcs Associates

Chippenham, Wiltshire

£33,000 - £38,000 a year

Escalation from 1st/2nd Line Support. Managing ticket system (Jira). Ensuring training needs are identified and acted upon in a timely manner. Coaching and managing technicians (and apprentices). Delivering hands on technical supp...

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IT Service Desk Analyst

Hays Specialist Recruitment Limited

Merseyside, England

£150.00 - £155.00 per day

A couple of years of experience working as an IT Service Desk Analyst,. Skills in using a ticketing system (for example ServiceNow or ZenDesk),. Excellent communication skills in order to support users both remotely and face-to-fa...

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IT Service Desk Team Leader

Austin Fraser

London, England

£40,000/annum

Previous experience working in a Service Desk, Desktop Support or similar role.. In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service life cycle. Good knowledge of Windows operating sys...

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IT Service Desk Apprentice

Gigaclear

Oxfordshire, England

£20,000 - £21,000/annum

User onboarding and offboarding, including building and recovering machines, laptops, mobiles, and tablets. 1st Line support and maintenance of the Active Directoryand Office 365 account and email administration. Windows 10 (most...

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Service Desk Escalation Engineer

Stoneseed Ltd

Chesterfield, Derbyshire

£30,000 - £35,000/annum

Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers. Managing and tracking incident tickets using an in-house...

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IT Service Desk Technician

Principal It

Driffield, East Riding of Yorkshire

£26,000/annum

Customer focussed with excellent interpersonal and communication skills. Hands on, flexible and pro-active approach with willingness to learn. Team player who enjoys sharing knowledge with colleagues. Well organised with excellent...

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Junior IT Service Desk Analyst

Refresco

Kegworth, Leicestershire

Junior IT Service Desk Analyst 8:30am - 5pm Monday Thursday, 8:30am - 4pm on FridaysWhats in it for you? Competitive pay and bonus structure Career progression An opportunity to start your c...

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Service Desk Manager

Context Recruitment

London, England

£50,000 - £60,000/annum

Overall management of the Service Desk. Manage relations with their 24x7 outsourced Service Desk provider. General team management including conducting 1-2-1s. Conduct internal investigations. Take part in recruitment/interviewing...

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IT Service Desk Leader

Gold Group

Oxfordshire, England

£34,000 - £35,000/annum

Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted...

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Senior Service Desk Manager (1st/2nd Line - PROFESSIONAL SERVICES)

Montpellier Resourcing

South East

£70,000 - £85,000 per annum

Lead and mentor a team of 1st/2nd Line support technicians, fostering a culture of excellence and continuous improvement. Develop and implement Service Desk policies, procedures, and best practices to optimize efficiency and custo...

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IT Service Desk Manager - Hybrid

Robert Walters

Lancashire, England

£40,000 per annum

Manage a team of Service Desk analysts. Ensure customer satisfaction through effective problem management. Maintain efficient IT operations within the organisation. Develop and motivate the team to perform at their best. Engage wi...

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2nd Line Service Desk Engineer

Searchability

West Yorkshire, England

Hybrid working model. 25 days holiday plus bank holidays and the option to purchase more. Medical Insurance. Continued development support. Previous experience working within a fast paced MSP. Broad knowledge of IT systems. Vast e...

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IT Service Desk Analyst - £27K

Robert Walters

Cheshire, England

£25,000 - £27,000 per annum

You will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to head office and field based staff. You will be responsible for assisting with 1st/2nd line helpdesk requests and dev...

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IT Support Engineer / Service Desk Analyst / IT Technician

Awd Online

London, England

£32,000 per annum

Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function. Record calls from customers. Deal directly with requests an...

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Service Desk Engineer - Aldershot

Xact Placements Limited

Hampshire, England

£22,000 - £26,000 per annum

1st & 2nd line IT support. Provide both remote and onsite support to a variety of local clients. Keep clients up-to-date on any issues. Resolve hardware and software faults. Installing and configuring computer operating systems an...

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1st Line Service Desk Analyst (Hybrid)

Vertex-It-Solutions

South East

£24,000 - £30,000 per annum

Act as the first point of contact for our clients IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st Line assigned tickets within target resolution times. Accurately classify and log tickets, k...

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Service Desk Analyst - 1st Line

Hays Specialist Recruitment Limited

Yorkshire and Humberside

£23,000 - £26,000 per annum

Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to su...

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Service Desk Technician

Rise Technical

Chalfont St Giles, Buckinghamshire

Up to £25000.00 per annum + Hyrbid + Funding Education

Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge. Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic...

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Service Desk Analyst

Pertemps Coventry

Meriden, West Midlands

£24,000 - 26,000 - Annum

We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7.In this role, you will be part of the team which is a single point of contact for all business users and the...

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IT Solutions Technical Consultant / Service Desk Consultant

Global Technology Solutions Ltd

Chippenham, Wiltshire

Cloud IT Solutions Technical Consultant - Service Desk ConsultantPermanent - Chippenham Onsite / Hybrid Working45,000 - 60,000Must Drive - Happy to Travel as needed.You will be an experienced Technical Consultant with a methodic...

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Service Desk Analyst

Newcastle University

Newcastle, Down

Excellent attention to detail. Good communication, interpersonal, and organisational skills. A high level of literacy and numeracy. A passion for delivering high quality IT support. A working knowledge of delivering IT systems and...

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What companies are hiring for Service Desk jobs?

The top companies hiring now for Service Desk jobs are Hays Specialist Recruitment Limited, Asda, Interaction Recruitment, Office Angels, Reed Business Support, Pure Resourcing Solutions, City & County Healthcare Group, Brampton Recruitment Ltd, Manchester Metropolitan University, 2i Recruit Ltd, Brampton Recruitment, Realise Recruitment, Safer Hand Solutions Ltd, Safer Hand Solutions, Network IT,

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