AddressScope of Role:
Assisting the Quality Director in the management and control of the Quality System in line with UK CAA Part 145, EASA Part 145, FAA Part 145, EN 9110 & EN 9120.
Management of the Technical Library including:
- Monthly review of technical data issued by the major supported OEMs.
- Auditing of OEM technical data including CMMs, IPCs, service bulletins, service letters and other associated documents to ensure that they remain current.
- Obtaining OEM technical data when required via review, audit or requested by the workshop or Sales Team.
- Controlling technical data within the Organisation’s ERP system & technical library
Warranty Investigations:
- Assessing the validity of units received against warranty claims, based on previous handling & other factors.
- Providing the customer with the necessary information to qualify reasons for acceptance or rejection of their warranty claim.
Auditing:
- Manage the Organisation’s internal audit plan, covering product, process & safety audits.
- Carry out audits against the regulations & standards held by the organization: CAA/EASA/FAA Part 145, EN 9110, EN 9120 & ISO 17025.
- Manage audit findings to closure with the owner of the finding/s.
- Verify the effectiveness of implemented corrective actions.
- Support external audits carried out by airworthiness authorities, certification bodies & customers.
- Manage external audit findings to closure, including liaison with the external auditor & the provision of evidence to verify effective closure.
Corrective Actions:
- Raise corrective actions requirements resulting from customer feedback or supplied nonconforming product.
- Define the corrective actions in conjunction with the relevant manager
- Manage the corrective actions to closure with the owner of the corrective action/s.
- Verify the effectiveness of implemented corrective actions.
Vendor Management:
- Manage the Organisation’s approved vendors list, including the approval of new vendors & the removal of underperforming vendors.
- Manage nonconforming product & any resulting corrective actions requested from the vendor.
- Manage KPIs related to vendor performance.
General:
- Oversight of workshop to ensure operations continually conform to the Organisation’s approved airworthiness regulations.
- Manage the addition & removal of products from the Organisation’s capability list.
- Oversee the Organisation’s Quality Management System & Safety Management System.
- Advise maintenance staff on matters relating to airworthiness regulations.
- Deputise for the Quality Director when necessary.
- Carry out any general quality and/or health and safety duties as directed by the Quality Director.
