Reception Team Leader

Are you a natural leader with a passion for delivering exceptional patient service? Sutherland Lodge Surgery is seeking a dynamic and organized Receptionist Team Leader to lead our team of full-time and part-time administrators/receptionists. 

You will work at the surgery with a welcoming wider team of colleagues.  An understanding of flexible working hours is important as you will be required to support on some evenings and the odd Saturday. 

There are opportunities for training & development and you will be supported by a strong leadership team.
Package DescriptionYou will feel valued as a Reception Team Leader within HCRG Care Group, receiving access to exclusive rewards and benefits including:

Salary of £25,000.00 and access to our group pension
Membership of my Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
*An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
*The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Free tea, coffee and milk at your base location

Main Responsibilities
Managing the smooth running of a team of 10 receptionists. 
Meeting the telephone answering targets so our patients aren't kept waiting on the phone.
Ensuring the daily appointment triage system is running smoothly.
Creating weekly rotas that reflect the needs of the service.
Arranging the team’s annual leave.
Ensure all staff in the team are adhering to the absence policy.
Carrying out monthly one-to-ones with the team.
Carrying out annual appraisals with the team.
Gain an understanding of where and how to signpost patients to the most appropriate person in the surgery that can help them. 

The Ideal CandidateYou will preferably have proven experience in a people-management role, have outstanding customer service skills and the ability to work under pressure and demonstrate professional behaviours at all times.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of  packages including email, Microsoft Word and Microsoft Excel.
About The CompanyWe change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.