Receptionist

Main responsibilities

Support the hotel’s front of house function; to perform front office, reception and information operations, applying the organisational operational procedures. To take care of guests from their arrival through to their departure.

Customer Care

· To be present and visible in the reception and easily identifiable by guests as the person to whom they should go to.

· Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures

• Anticipate guest needs and take them into consideration. Handle guest requests for information and provide answers, putting them in contact with the appropriate people
• Handle any customer objections, comments or complaints; providing a response as soon as possible while the guest is still at the hotel
• Collect and input information on guests, to improve future visits to the hotel

Professional Techniques/Production

• Manage the flow of hotel guests, keeping waiting times to a minimum
• Take care of the arrival and departure processes
• Inform guests about the formalities and any particular conditions relating to their stay and the services available in the hotel
• Ensure all service and quality standards are upheld
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Handle phone calls and emails
• Ensure that all guest documentation is up to date and available
• Handle reservations for all points of sale as needed

Hygiene/Personal Safety/Environment & General Duties

• Ensure that the workplace remain clean and tidy
• Know and apply the hotel’s safety regulations (in case of fire etc)
• Ensure the safety of people and property
• To complete any reasonable task as required by the hotels Reception Manager or Shift Leader

Person Specification

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least two years’ customer service experience
• Positive and welcoming attitude
• Excellent communication skills
• Exceptional interpersonal skills
• Extremely well organised and attention to detail
• Ability to work on your own and as part of a team
• Commitment to and passion for delivering high levels of customer service
• Must speak fluent English
• The right candidate will have competent use of all the Microsoft suite products

Job Types: Part-time, Zero hours contract

Pay: From £17,290.00 per year

Expected hours: No less than 16 per week

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person