Receptionist

You should be able to work at a fast pace, dealing with patients face to face over a busy reception Utilise appointment system (EMISWEB) to ensure efficiency and monitor flow of patients into consulting and treatment rooms. Explain practice arrangement to new patients and those seeking temporary service Able to use own initiative and also work as part of a team. Ability to learn new systems quickly. Advise patients of relevant charges for private services- accept payment and issues receipts. Respond to all queries and requests for assistance from patients and visitors Provide good customer service. Must be able to multitask and respond positively to change Ensure reception, clinical rooms and waiting areas are kept neat and tidy Ensure that all telephone calls are answered efficiently and effectively Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries Demonstrate the core values of the practice. Appointment System 1. Book appointments and recall ensuring all relevant information is recorded. Medical Records 1 Retrieve and re-file records as required 2 Ensure records are kept neat, tidy and in good repair 3 Ensure all names and addresses are up to date 4 Scan documents as required, ensuring that the scanned images can be read and retrieved Administrative duties Photocopy as required Ensure all incoming post is opened, stamped and distributed as timely and efficiently as possible. Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries Respond and action email requests Stock clinical rooms, replenish patient leaflets and forms in new patient packs Any other duties considered appropriate to the post Cover In the instance of staff absence, provide cover for the other members of the team, as directed by the Assistant Practice Manager Special requirements for the post An understanding, acceptance and adherence to the need for strict confidentiality. Have the ability to multitask and respond quickly to change. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and request Good customer service skills both over the phone and face to face The post-holder will be required to undertake a variety of these duties depending on the rota. This job description is intended to be a guide to the main duties and responsibilities of the post and will be reviewed and revised from time to time as required