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SalaryOur well established client is seek a Front of House Assistant to join their modern office based in Hedge End, Southampton, this role offers a competitive benefits package that includes free onsite parking, 26 days day's holiday plus bank holidays, Group Pension Scheme and much more.
As the Front of House Assistant, you will be an important member of the Facilities Management Team, reporting directly to a highly experienced Facilities Services Manager, and working as part of a friendly and well-established team.
Your day-to-day duties will be focused on delivering all aspects of reception duties, you will support with hospitality services, this will include meeting and greeting visitors in a professional and welcoming manner, managing incoming calls via the centralised telephone switchboard, assisting with administrative duties, ensuring meeting rooms are set up correctly for visitors and supporting with the coordination of events.
You'll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people - each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. .
We work flexibly and you'll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.
Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.
Day to day, you'll be successful in this role by:You will provide excellent customer service to our visitors, performing all operations requested by the customer. This includes, but is not limited to, the efficient and prompt answering of telephone calls, courteous interaction with visitors to our premises, arranging hospitality, meeting room set ups, assisting with events, booking hotels and train tickets and completing general administrative duties as required. Some of your duties will include:
Switchboard/Reception
Promptly and efficiently deal with telephone calls for all offices via our centralised switchboard. Take and pass on accurate messages as required. Courteously greet and interact with visitors to the premises. Deal with any other reception or switchboard duties as required. Manage room and hospitality booking.
Hospitality
Setting up meeting rooms. Arranging hospitality and catering. Supervising and assisting at events. Diary management and planning. Managing the ordering and stock control of consumable provisions for the client suite and staff kitchen.
Customer Service
Deal with any customer enquiries in a prompt and efficient manner. Anticipate customers' needs and offer assistance where possible. Maintain awareness of day-to-day health and safety requirements in the surrounding working area Raise any health and safety and security concerns to the Facilities Services Manager immediately. Participate in any on site audits or assessments.
Visitor Management
Receiving and accurately recording visitors, contractors and deliveries. Managing and allocating correct lanyards and access passes to all visitors Recording information accurately on to systems Complying with the physical security policy
Team Collaboration
Supporting the facilities team to conduct tasks as and when required. Flexibility to adjust to different working scenarios. Liaising and communicating clearly with all levels of employees.It is an integral part of this role that you comply with information security and all firm policies and procedures.
This role is right for you if:If you have worked within a similar position previously, perhaps you work within hospitality and no longer wish to work unsocial hours, or maybe you have a background in administration but desire a position that will utilise your communication skills?
You have excellent communication skills and enjoy working in a position that's customer facing and site-based Monday to Friday. You will have a clear and positive communication style and a strong desire to deliver an excellent level of customer service to those you work with and support. You will have good attention to detail and an organised approach to your work.
It's highly desirable that you have prior experience of using a switchboard or perhaps you can demonstrate yourself to be an efficient user of IT systems.
We look forward to hearing from you if you have some of the experience outlines above and could positively impact in this role.
To apply please send your CV to Kim Peterson as directed
